Bristol-Myers Squibb - Bothell, WA
posted about 2 months ago
Bristol Myers Squibb is seeking a highly skilled Sr. Engineer to join our Application Support Team. This role is pivotal in providing high-quality technical support to our site users, specifically focusing on two main applications: Emerson Syncade and DeltaV. These platforms are essential for the Manufacturing Execution System at our manufacturing site. The successful candidate will engage with a remote team of engineers, ensuring they meet performance targets while identifying opportunities for process improvements. The Lead Engineer will work closely with the Sr. Manager Front Line Application Support to ensure the smooth operation of MFG support, maintaining direct communication with the remote site lead and approximately 8+ remote engineers. This position requires a proactive approach to problem-solving and the ability to develop and maintain relationships with key stakeholders. The Application Support Sr. Engineer will be responsible for triaging and providing technical support to users, developing strategies to enhance the quality and efficiency of support services, and leading meetings to represent the Front Line Support (FLS) team. The role also involves reporting on the performance of the application support team and ensuring compliance with relevant regulations and standards. The candidate will provide technical guidance and mentoring to team members, ensuring they are equipped with the necessary skills and knowledge to perform effectively. Additionally, the role includes documenting issues to build a knowledge base and participating in training and development activities to enhance skills and knowledge. This position offers a unique opportunity to work in a dynamic environment where you can make a significant impact on the lives of patients and the careers of those around you. The successful candidate will thrive in a collaborative setting, focused on continuous improvement and innovation in application support.