CDW
posted 4 months ago
Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we're the driven professionals and technology experts companies turn to most to solve their IT challenges. CDW's vision is to be the national provider of Managed Services. We'll achieve this reputation by continuing to delight our customers and being the employer of choice for Managed Services. Engineers at CDW are responsible for the development and delivery of our Managed Services offerings. Engineers apply the necessary technical breadth to providing top level technical support services and operational leadership, including problem resolution, and technical change implementation for Managed Services clients. Engineers at CDW are smart, hardworking individuals with top level experience and enjoy working on highly visible, technically challenging projects and service offerings. They are high caliber, well rounded professionals who are passionate about emerging technology, with exceptional customer service and communication skills. As a Sr. Engineer, you will perform client consulting in specialized areas of technology such as Networking, Unified Communications, Systems, Virtualization, and Storage. You will design, plan, and implement solutions using the latest technology, providing innovative technical solutions to complex hardware/software problems. Your role will involve providing design, implementation, technical support services, and consulting to Managed Services clients to meet their business needs. You will understand and deliver Managed Services offerings as outlined in the CDW Service Descriptions and Service Catalog, and follow the processes and procedures defined in the CDW Managed Services Standard Operating Procedures manual (SOP). Effective communication with internal and external customers is crucial, as you will need to clearly articulate problems and solutions for issues to clients both over the phone, via e-mail, and in person. You will also be a member of the on-call rotation to provide 24 X 7 support to critical systems and ensure availability objectives are met. In this role, you will conduct throughput analysis, problem-solving, and infrastructure planning, participate in various client projects intended to improve/upgrade technology infrastructures continually, and create and execute test plans to meet project requirements for assigned components. You will identify and communicate potential opportunities for cross-selling to the sales team, manage time and expense to meet or exceed expectations defined in the Statement of Work, and provide high-quality content deliverables using the appropriate document templates. Ensuring the solution is implemented as designed to the customer's satisfaction and approval is essential. You will serve as the technical point of contact on customer engagements and internal projects, conduct and lead design workshops for complex designs to meet customer, business, and technical objectives, and proactively develop plans and activities to avoid problems. Educating the customer on solutions as appropriate throughout the life of the project or service life is also part of your responsibilities. Completing projects/tasks promptly, according to commitments made to stakeholders and management, is expected, as well as performing scopes of work as detailed in implementation plans assigned (system builds, test plans, documentation, training, etc.). You will handle several tasks simultaneously, communicate with the Engineering Manager all events not anticipated (new product requirements, equipment failure, design changes, schedule changes), and ensure a high level of professionalism and customer service throughout your work.