Sr. Engineer, Site Reliability

Verint Systems • Boston, MA

471d

About The Position

Verint's Sr. Engineer, Site Reliability Engineering (SRE) is responsible for applying engineering principles and anti-fragility thinking to enhance system reliability and performance. This role focuses on automating deployments, improving outage responses, and fostering collaboration across teams to ensure continuous improvement and operational excellence in a DevOps environment.

Requirements

• Bachelor's degree in Computer Science, Engineering or related technical field or equivalent experience
• 5 years experience with high-level languages such as GoLang, Python, Java, C#
• 5+ years with build, source and editing tools including make, vi, bash
• Demonstrable experience automating build, testing, deployment, alerting, and similar work
• 3 years supporting a multi-region, multi-tenant, SaaS or PaaS environment
• 3 years experience with AWS (preferred AMI, EC2, EBS, ELB, IAM, KMS, RDS, S3, SNS, VPC, Route 53, CloudWatch, Lambda)
• 3 years experience with automated delivery tools, e.g. Harness, Jenkins, Azure DevOps
• 2 years experience with Infrastructure as Code, e.g. Terraform, Helm
• 3 years experience with Docker, Kubernetes, HELM, YAML
• 3 years experience with Git and branching strategies and automated config management, e.g. Github, Gitlab, Chef, Ansible
• Excellent problem-solving skills
• 2 years experience with observability frameworks (telemetry, log aggregation, APM, synthetic testing), e.g. DataDog, AppDynamics, Splunk

Nice To Haves

• AWS Developer, DevOps, SysOps, or Solution Architecture certifications
• Detail oriented and highly organized with the ability to manage multiple priorities and parallel projects
• Excellent written and verbal communication skills
• Experience with Identity Solutions such as Auth0, Keycloak
• Experience with Hashicorp suite including Vault, Consul and Boundary
• Demonstrated experience working in agile environments
• Experience implementing and managing Data processing platforms that meet regulatory compliance such as PCI-DSS, HIPAA and GDPR
• Excellent organization, time management, and project skills
• Previous success operating in a matrix environment
• Successfully led a DevOps or SRE transformation from a technical perspective
• Strong analytical skills

Responsibilities

• Document, agree and implement a consequence practice when an error budget is breached
• Drive our transformation to 'everything as code'
• Partner with R&D and Operations teams to enhance telemetry
• Work with Architects to design for availability and performance
• Provide intelligence on system performance for continuous improvements
• Use operational intelligence from observability and telemetry to Auto Remediate for availability
• Gather data and use AI to infuse predictive alerts and actions
• Design, Automate and run Anti-fragility tests, and conduct Fire drills to ensure resiliency
• Provide production sizing guidelines for cost-based Autoscaling
• Create, manage and maintain SLI's and SLO's
• Participate in operations, rapid emergency response efforts, and blameless postmortems
• Support incremental and continuous deployments into production
• Provide guidance to lower level engineers
• Develop and provide input into new operational standards and best practices
• Lead and drive participation in process improvement, training & tool development

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401k plan
• Paid holidays
• Flexible scheduling
• Professional development opportunities
• Employee discount programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
• Education Level: Bachelor's degree