Sr Engineer, Technical Support

$87,700 - $158,300/Yr

T-Mobile US - Parsippany-Troy Hills, NJ

Full-time - Mid Level

Parsippany-Troy Hills, NJ

Telecommunications

About the position

The Sr Engineer, Technical Support at T-Mobile is a pivotal role within the National Operations Support Team, focusing on enhancing wireless network operations through strategic planning and continuous improvement methodologies. This position requires a blend of technical expertise, problem-solving skills, and effective communication to drive operational excellence and influence organizational change. The ideal candidate will collaborate with various teams to ensure smooth network operations and foster a culture of innovation and professional growth.

Responsibilities

• Provide critical support to Region, Area & Market teams as well as other National teams.
• Collaborate with multi-functional teams to ensure network operations run smoothly and efficiently.
• Develop and implement strategic plans to address key challenges and opportunities.
• Drive operational excellence through continuous improvement methodologies.
• Influence organizational change and ensure diverse representation and perspectives in decision-making processes.
• Build and maintain positive relationships with peer engineers internally and externally in customer and vendor organizations.
• Lead customer expectations and navigate the complexities of a multi-functional organization.
• Cultivate a culture of continuous learning and professional growth within the team.

Requirements

• 5+ years engineering/operations experience within the telecommunications industry.
• Strong background in wireless network operations and experience in continuous improvement methodologies such as Lean and Design Thinking.
• Proficient in Microsoft's suite of services and knowledge of Service Now.
• Excellent problem-solving skills and the ability to provide technical leadership and mentorship to other team members.
• Effective communication skills and the ability to collaborate with customers to identify and address technical issues.
• Strategic mentality with the ability to influence organizational change and ensure diverse representation and perspectives in decision-making processes.
• Dedication to improvement and a track record of driving excellence.
• Bachelor's Degree in Engineering, Computer Science or related field (or equivalent experience).

Benefits

• Competitive base salary and compensation package.
• Annual stock grant and employee stock purchase plan.
• 401(k) with wealth-building opportunities.
• Access to free, year-round money coaches.