Sr. Enterprise Success Manager - Casino

Ideas International Sa - Remote, OR

Full-time - Senior

Remote - Remote, OR

Professional, Scientific, and Technical Services

About the position

The Senior Enterprise Relationship Manager at IDeaS is responsible for enhancing the client experience by developing strong relationships with enterprise-level clients. This role focuses on providing high-quality service and support, ensuring client retention, and addressing complex client issues. The manager acts as a trusted advisor, facilitating communication between clients and internal teams, and proactively identifying opportunities for clients to maximize the value of IDeaS systems.

Responsibilities

• Serve as primary post-sale point of contact to develop strong advocates at all levels of the client's organization.
• Understand the client's strategic and tactical objectives and anticipate their impact on the IDeaS system.
• Responsible for client communications and conflict resolution.
• Interact with Enterprise and Casino clients to ensure alignment in communications.
• Manage internal executive stakeholder meetings and participate in quarterly business review meetings.
• Set up internal and client processes to improve efficiencies and communications.
• Apply a structured approach to resolve complex client issues.
• Identify opportunities for clients to leverage IDeaS system features and improve user engagement.
• Stay informed about new IDeaS System features and their business applications.
• Assist the Enterprise Project Manager with roll-out activities.
• Undertake internal/external projects and provide inputs to SOWs.
• Maintain in-depth knowledge of the IDeaS Enterprise Solution and monitor client success through metrics.

Requirements

• BS or BA in Business, Hospitality Management, or Information Management or equivalent experience.
• 8+ years' overall experience in the hospitality industry.
• 1+ years' experience in corporate RM leadership or regional RM director responsibility within a hospitality chain utilizing automated revenue management systems.
• Superior analytical and technical skills with a strategic perspective.
• Working knowledge of PMS, CRS, Channel Management, and other hotel revenue systems.
• Excellent organizational skills with the ability to manage multiple priorities.

Nice-to-haves

• 3+ years' experience in casino revenue management.
• Combined hospitality experience with international and local hotel chains.
• Experience in creating and documenting processes and SOPs.
• Excellent communication skills, both written and verbal.

Benefits

• Inclusive work environment that values diverse perspectives.
• Opportunities for professional growth and career expansion.