Compass Group - Mountain View, CA
posted 3 months ago
The Sr Events and Catering Planning Manager at Bon Appetit Management Company plays a pivotal role in ensuring the successful execution of all events and catering functions. This position is not just about managing logistics; it involves a deep commitment to quality service and culinary excellence. The manager will work closely with the Sr. Events & Catering Manager/Director of Events & Catering to oversee sales and event order communications, scheduling, and training of service staff. The role requires a hands-on approach to planning, delivery, setup, cleanup, and proper invoicing for all daily events, ensuring that every detail aligns with Bon Appetit's high standards. In this dynamic environment, the Sr Events and Catering Planning Manager will be responsible for owning the end-to-end planning and project management for each event. This includes conducting post-event analyses to evaluate success, gather feedback, and identify areas for improvement. The manager must be a creative problem solver, capable of developing outstanding event concepts that resonate with the target audience. A positive, can-do attitude is essential, as the manager will need to swiftly overcome challenges and ambiguity while maintaining a professional demeanor. Daily operations will involve collaboration with all Events & Catering team members, ensuring that client requests are processed and fulfilled to expectations. The manager will assist in supervising hourly personnel, manage vendor relationships, and oversee the reconciliation of departmental purchases. Additionally, the role includes maintaining equipment and supplies, collaborating with chefs for catering events, and accommodating last-minute client orders efficiently. Supervision and staff development are key components of this position. The manager will assist in hiring, training, and providing feedback to hourly staff, ensuring adherence to appearance standards and fostering a culture of inclusion. The culinary program aspect of the role involves working with the culinary team to ensure that catering menu items meet sustainability commitments and that portion sizes are standardized. Customer service is paramount, and the manager will be expected to exceed client expectations, resolve complaints amicably, and maintain open communication with customers. Financial management responsibilities include supervising account procedures, maintaining accounts receivable, and generating financial reports. The manager will also assist in planning and executing special events, ensuring that all marketing collateral is maintained and that events are executed per client needs and budget. Food and safety responsibilities are critical, requiring adherence to HACCP standards and maintaining sanitation within the work area. Overall, this position is integral to Bon Appetit's mission of delivering exceptional food and service, while also providing opportunities for personal and professional growth within a supportive team environment.