Sr Executive Desktop Support Technician - (Tier 3) Hiring ASAP

$72,800 - $88,400/Yr

Allegis Group - Parsippany-Troy Hills, NJ

Full-time - Senior

Parsippany-Troy Hills, NJ

10,001+ employees

Administrative and Support Services

About the position

The Sr Executive Desktop Support Technician (Tier 3) is responsible for providing high-level technical support and troubleshooting for desktop systems, primarily focusing on Windows 10-11 environments. This role involves working closely with a team to resolve issues for VIP-level staff, coordinate small projects, and maintain documentation for team processes. The technician will ensure a high standard of customer service and support operations, tracking issues to resolution and demonstrating world-class service skills.

Responsibilities

• Perform Tier 3 troubleshooting for desktop support issues.
• Track all issues to resolution and provide high-level customer service to VIP staff.
• Coordinate small projects within the support group.
• Maintain documentation for team processes and update job aides.
• Resolve issues at the departmental and end-user level.
• Conduct consistent ticket reviews, escalations, and follow-ups to resolution.
• Demonstrate exceptional customer service skills to all users.

Requirements

• Strong expertise with Windows 10-11.
• Experience with ServiceNow and Active Directory.
• Proficient in Networking and Hardware support.
• Knowledge of Office 365 and MS Intune.
• Experience with PowerShell Scripting.
• Expertise in desktop support and troubleshooting.

Nice-to-haves

• Experience with MS Dynamics 365.

Benefits

• Medical, dental & vision insurance
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan with pre-tax and Roth contributions
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short and long-term disability insurance
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Paid Time Off (PTO), Vacation or Sick Leave