Sr. Facility Manager

Cushman & Wakefield - Raleigh, NC

Full-time - Mid Level

Raleigh, NC

Real Estate

About the position

The Senior Facilities Manager is responsible for overseeing the implementation of policies and programs to ensure well-managed and maintained buildings and facilities. This role emphasizes leading a staff to respond positively to tenant needs, environmental health and safety, and quality programs, while coordinating with client goals. The position serves as the primary liaison with the client and manages the financial and KPI performance of the business plan within the respective portfolio.

Responsibilities

• Oversee day-to-day operations of facilities ensuring effective service delivery and facility needs are met.
• Manage service contracts cost-effectively, including performance reviews and ensuring compliance with contract pricing.
• Lead the facility management team in supervising maintenance programs for facility conditions and operations.
• Ensure facility management staff provides prompt responses to client and tenant requests.
• Implement ongoing contract review programs to assess client and tenant needs and resolve issues.
• Prepare and deliver consolidated reporting on budgets, financial reports, contracts, and expenditures.
• Develop and explain the annual facility budget and assist in capital budget development.
• Coordinate collection and analysis of statistical data to assess facility management objectives and service gaps.
• Approve hiring, training, and performance evaluations of facility management staff.
• Drive customer focus and maintain effective relationships with key client contacts.
• Drive innovation through best practices and operational efficiency.
• Ensure compliance with insurance requirements for tenants and vendors.

Requirements

• Bachelor's degree in Facilities Management, Corporate Real Estate, Project Management, or Business Administration required.
• Minimum of 8-10 years of facility management experience, with at least 3 years as a Facility Manager.
• Experience in leasing, construction, engineering, and property operation.
• Experience with human resource and performance management processes.
• Experience with critical system environments preferred.
• CMMS/Work Order Management experience preferred.

Nice-to-haves

• Experience in critical system environments.
• CMMS/Work Order Management experience.