Sr. Facility Manager

Cushman & Wakefield - Chicago, IL

Full-time - Senior

Chicago, IL

Real Estate

About the position

The Senior Facilities Manager is responsible for overseeing the implementation of policies, procedures, and programs to ensure well-managed and maintained buildings and facilities. This role emphasizes leading a staff to respond positively to tenant concerns, environmental health and safety, and quality programs, while coordinating with client goals. The position serves as the primary liaison with the client and manages the financial and KPI performance of the business plan within the respective portfolio.

Responsibilities

• Oversee day-to-day operations of facilities, ensuring effective service delivery and facility needs are met.
• Manage service contracts cost-effectively, including performance and financial reviews, RFPs, and ensuring compliance with contract pricing.
• Lead the facility management team in supervising maintenance programs for the facilities' interior and exterior conditions.
• Ensure facility management staff provides positive and prompt responses to client and tenant requests.
• Implement ongoing contract review programs to assess client and tenant needs and resolve issues promptly.
• Prepare and deliver consolidated reporting and reviews of budgets, financial reports, contracts, and expenditures.
• Develop and explain the annual facility budget, quarterly forecasts, and business plans.
• Assist in developing capital budgets and contribute to a five-year maintenance and improvement plan.
• Coordinate data collection and analysis to assess facility management objectives and identify service gaps.
• Approve hiring, training, and performance evaluations of facility management staff.
• Drive customer focus and maintain effective relationships with key client contacts.
• Drive innovation through best practices and operational efficiency.

Requirements

• Bachelor's degree in Facilities Management, Corporate Real Estate, Project Management, or Business Administration required.
• Minimum of 8-10 years of facility management experience, with at least 3 years at the Facility Manager level.
• Experience in leasing, construction, engineering, and property operation and building management.
• Experience with human resource and performance management processes.
• Experience with critical system environments preferred.
• CMMS/Work Order Management experience preferred.

Nice-to-haves

• Experience with critical system environments preferred.
• CMMS/Work Order Management experience preferred.