Sr. Facility Manager

Cushman & Wakefield - Raleigh, NC

Full-time - Senior

Raleigh, NC

Real Estate

About the position

The Senior Facilities Manager is responsible for overseeing the implementation of policies and programs to ensure well-managed and maintained buildings and facilities. This role emphasizes leading a staff to respond positively to tenant concerns, environmental health and safety, and quality programs, while coordinating with client goals. The position serves as the primary liaison with the client and manages financial and operational performance within the portfolio.

Responsibilities

• Oversee day-to-day operations of facilities ensuring effective service delivery and facility needs are met.
• Manage service contracts cost-effectively, including performance reviews and ensuring compliance with contract pricing.
• Lead the facility management team in supervising maintenance programs for facility conditions and operations.
• Ensure facility management staff provides prompt responses to client and tenant requests.
• Implement ongoing contract review programs to assess and address client and tenant needs.
• Prepare and deliver consolidated reporting on budgets, financial reports, and expenditures related to the facilities.
• Develop and explain the annual facility budget and assist in capital budget development.
• Coordinate collection and analysis of statistical data to assess facility management objectives and identify service gaps.
• Approve hiring, training, and performance evaluations of facility management staff.
• Drive customer focus and maintain effective relationships with key client contacts.
• Drive innovation through best practices and operational efficiency.

Requirements

• Bachelor's degree in Facilities Management, Corporate Real Estate, Project Management, or Business Administration.
• Minimum of 8-10 years of facility management experience, with at least 3 years as a Facility Manager.
• Experience in leasing, construction, engineering, and property operation.
• Experience with human resource and performance management processes.
• Experience with critical system environments preferred.
• CMMS/Work Order Management experience preferred.

Nice-to-haves

• Experience in critical system environments preferred.
• CMMS/Work Order Management experience preferred.

Benefits

• Equal employment opportunity and affirmative action policies.