Sr Field Service Engineer - Lab Instrument Services

$95,000 - $115,000/Yr

CBRE - Chicago, IL

Full-time - Mid Level

Remote - Chicago, IL

Real Estate

About the position

The Sr Field Service Engineer - Lab Instrument Services position at CBRE focuses on providing technical maintenance services in critical client environments, particularly within the life sciences industry. This role is essential for ensuring the operational integrity of laboratory instruments and systems used in pharmaceuticals, biotech, medical devices, and genomics. The engineer will be responsible for a variety of tasks including the examination, cleaning, calibration, and repair of specialized equipment and systems. The position requires a hands-on approach to troubleshooting and resolving issues that arise during both scheduled and unscheduled maintenance periods. As part of the Critical and Technical Services job function, the engineer will utilize various test equipment such as multimeters, frequency generators, and oscilloscopes to perform diagnostics and repairs. The role also involves coordinating with external contractors for repairs covered by maintenance agreements and communicating effectively with customer staff regarding equipment operations. The engineer will maintain detailed records of inspections, maintenance activities, and repairs, ensuring compliance with industry standards and practices. In addition to technical skills, the position requires strong organizational abilities and a proactive mindset to track instrument reliability and make recommendations for service and parts. The engineer will also be expected to lead by example, embodying CBRE's RISE values and contributing to a culture of quality and excellence in service delivery. This position is primarily focused on the Greater Chicago region, and candidates are preferred to be located in this area, although remote work options are available.

Responsibilities

• Take apart, examine, clean, fix, calibrate, check, and take care of special equipment, systems, and controls.
• Operate test equipment including multimeters, frequency generators, and oscilloscopes.
• Coordinate the removal of equipment requiring extensive repairs during scheduled maintenance periods.
• Troubleshoot, service or resolve problems while performing unscheduled work.
• Record and report abnormal functions or out-of-tolerance conditions of equipment, initiating corrective actions as needed.
• Review and document daily records of inspections, maintenance activity, repairs, and other work performed.
• Coordinate with external contractors on repairs covered by maintenance agreements.
• Communicate with customer staff and outside contractors about the calibration, repair, and operation of equipment.
• Locate part sources, estimate costs, and prepare requisitions.
• Track instrument and part reliability; make alternate service, supplier, and parts recommendations.
• Oversee the development of equipment, maintenance, and calibration procedures.
• Lead by example and model behaviors consistent with CBRE RISE values.
• Impact the quality of own work and work within standardized procedures to achieve objectives and meet deadlines.
• Exchange straightforward information, ask questions, and check for understanding.

Requirements

• 4 year degree in a related field; 2-3 years of job-related experience, or a combination of experience and education in lieu of a diploma.
• OEM or 3rd party repair experience.
• Major electronic or mechanical repair experience on a chromatography related system.
• Proficiency with instrumentation/technology such as Agilent/MassHunter/OpenLab, Sciex/MultiQuant, Shimadzu, Waters, Thermo.
• Meet the physical requirements of the role including stooping, standing, walking, climbing stairs/ladders, and the ability to lift/carry heavy loads of 50 lbs. or more.
• Ability to use existing procedures to solve standard problems.
• Experience with analyzing information and standard practices to make judgments.
• In-depth knowledge of Microsoft Office products including Word, Excel, Outlook, etc.
• Organizational skills with a strong inquisitive mindset.
• Intermediate math skills, including the ability to calculate percentages, fractions, and other financial-related calculations.

Benefits

• Overtime pay
• Medical and dental benefits
• Paid time off (PTO)
• 401K
• Comprehensive training for professional growth