Sr Field Service Engineer - SEM/TEM/FIB - Michigan

Thermo Fisher Scientific - Detroit, MI

Full-time - Mid Level

Detroit, MI

10,001+ employees

Computer and Electronic Product Manufacturing

About the position

The Sr Field Service Engineer for Thermo Fisher Scientific's Materials and Structural Analysis Division is responsible for the on-site installation, servicing, and repair of complex electron microscopy equipment. This role involves ensuring customer satisfaction through effective troubleshooting, maintenance, and training, while also acting as a liaison between the company and its clients. The engineer will work closely with customers to meet their needs and will be expected to travel frequently to various sites.

Responsibilities

• Perform on-site installation, servicing, and repair of complex electron microscopy equipment.
• Conduct scheduled maintenance visits and follow testing procedures to ensure proper equipment functionality.
• Provide troubleshooting and repair support for customers and field service personnel.
• Cultivate positive working relationships with customers and company personnel.
• Complete technical training and seek additional learning opportunities.
• Travel to customer sites to resolve issues or support other personnel as needed.
• Complete and submit field service reports and documentation.
• Train and mentor new field service engineers.

Requirements

• University degree in electronics, physics, engineering, computer science, or a similar field preferred; or 1-5 years of equivalent experience.
• 1-5 years of experience operating, troubleshooting, repairing, and calibrating complex analysis tools such as SEM, TEM, FIB, or similar systems.
• Experience with Ultra High Vacuum (UHV) is a plus but not required.
• Demonstrated ability to lead complex technical issues and partner effectively with customers and colleagues.
• Excellent interpersonal communication, teamwork, time management, organizational, problem-solving, and customer service skills.

Nice-to-haves

• Experience operating O-scopes and digital voltmeters.
• Knowledge of logical problem solving.

Benefits

• Health insurance
• 401k plan
• Paid holidays
• Professional development opportunities
• Flexible scheduling