Sr Field Service Engineer - SEM/TEM/FIB - Michigan

Thermo Fisher Scientific

Full-time - Mid Level

Remote

10,001+ employees

Computer and Electronic Product Manufacturing

About the position

The Sr Field Service Engineer for Thermo Fisher Scientific's Materials and Structural Analysis Division is responsible for the on-site installation, servicing, and repair of complex electron microscopy equipment. This role involves ensuring customer satisfaction through effective troubleshooting, maintenance, and training, while also acting as a liaison between the company and its clients. The engineer will work with advanced microscopy technologies to support customers in various scientific fields, contributing to significant discoveries and innovations.

Responsibilities

• Perform on-site installation, servicing, and repair of complex electron microscopy equipment.
• Conduct scheduled maintenance visits and ensure proper working order of systems.
• Provide troubleshooting and repair support for customers and field service personnel.
• Cultivate positive working relationships with customers and company personnel.
• Complete technical training and seek additional learning opportunities.
• Travel to customer sites on short notice to resolve issues or support colleagues.
• Complete and submit field service reports and documentation.
• Train and mentor new field service engineers.

Requirements

• University degree in electronics, physics, engineering, computer science, or similar field preferred; or 1-5 years of equivalent experience.
• 1-5 years of experience operating, troubleshooting, repairing, and calibrating complex analysis tools such as SEM, TEM, FIB, or similar systems.
• Experience with Ultra High Vacuum (UHV) is a plus.
• Knowledge of operating O-scopes, digital voltmeter, and logical problem solving.
• Demonstrated ability to lead complex technical issues and partner effectively with customers.

Nice-to-haves

• Experience with Ultra High Vacuum (UHV) systems.
• Familiarity with advanced microscopy technologies.

Benefits

• Health insurance coverage
• 401k retirement savings plan
• Paid holidays
• Professional development opportunities
• Flexible scheduling options