Sr Field Service Engineer

$117,000 - $169,000/Yr

Semtech - San Jose, CA

Full-time - Mid Level

San Jose, CA

Merchant Wholesalers, Durable Goods

About the position

The Field Application Engineer, Signal Integrity Products, will be responsible for providing hands-on technical support and expertise to customers integrating Semtech high-speed communications ICs into their connectivity products, including optical transceivers, copper cables, and networking equipment. This role involves collaborating with sales, product management, and R&D teams to ensure customer satisfaction and successful product integration. Strong presentation skills, solid signal integrity expertise, and optical module design experience, initiative, and business acumen are critical to success in this role.

Responsibilities

• Provide pre-sales and post-sales technical support to customers and prospects, focused on the Semtech signal integrity / high-speed communications product portfolio
• Assist customers with the design-in of Semtech high-speed communications ICs into their products, providing guidance on both hardware and software aspects of the customer designs
• Serve as the primary technical point of contact for customers and prospects
• Troubleshoot and drive to resolution complex technical issues related to the integration of Semtech high-speed communications ICs into the customers' products
• Work closely with the sales team and product line managers to understand customer requirements and provide technical solutions, helping to close sales
• Collaborate with product management and R&D teams to provide feedback and drive product improvements based on customer input
• Support customers in the qualification process of their products with equipment and network operators and cloud service providers
• Conduct customer, distributor, and partner training and product demonstrations
• Participate in trade shows, conferences, and customer meetings to promote Semtech signal integrity and high-speed communications products
• Help create application notes and white papers targeting the use of Semtech signal integrity / high-speed communications products

Requirements

• BSEE/MSEE with focus on IC design, hardware design, networking communications, or a related area
• 5+ years' experience with hardware and firmware design and/or validation
• 5+ years' experience in direct customer technical support
• Knowledge of and experience with high-speed circuitry and PCB design and validation
• Knowledge of and experience with optical chip assembly
• Experience in optical module design and validation
• Excellent communication, interpersonal and presentation skills
• Candidate must be highly self-motivated

Benefits

• A reasonable estimate of the pay range for this position is $117,000-$169,000.