Sr Fleet Operations Support Specialist

$43,805 - $65,790/Yr

Cox Automotive

Full-time - Entry Level

Wholesale Trade Agents and Brokers

About the position

The Sr Fleet Operations Support Specialist plays a crucial role in the administrative and operational aspects of fleet management at Cox Automotive. This position focuses on coordinating fleet maintenance, vehicle assignments, documentation, scheduling, and compliance, ensuring exceptional customer service and adherence to key performance indicators (KPIs). The role is integral to maintaining the efficiency and effectiveness of fleet operations as the company continues to grow.

Responsibilities

• Perform various clerical and administrative duties relating to the Fleet Management program fulfillment.
• Maintain vehicle files, records, billing files, invoice payments, outside vendor, and service provider relationships.
• Maintain detailed accurate, up-to-date information for assigned vehicles via Fleet Management systems including assignments, service requests, registration data, repair, and service records in compliance with State, Federal, and other regulations.
• Analyze, manage, and report customer vehicle information/shop throughput via daily report and query capabilities.
• Work with internal and external customers to resolve escalated service issues and support during catastrophic events.
• Work with manager to utilize team resources to ensure efficiency, quality work product, and effective customer service against key performance indicators.
• Work with Leader to achieve customer's expectations of department deliverables through proactive communications, establish and maintain relationships with customers.
• Respond to customer inquiries relating to assigned customer vehicles, provide quality service, and assist in resolving problems.
• Utilize the fleet asset maintenance systems to monitor and track vehicle repairs.
• Communicate and schedule repairs/enhancements with Fleet Services management and location Technicians.
• Monitor vehicle through Fleet Services fulfillment process to ensure timeline commitment is met. Review completed work ensuring customer quality standards are achieved and/or exceeded.

Requirements

• High School Diploma/GED and 3 years' experience in a related field, or any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience, or 5 years' experience in a related field.
• Strong proficiency with computers, Microsoft Office programs, and internet-based applications.
• Self-motivated, able to manage expectations, prioritize work to meet deadlines, and work under pressure in a fast-paced, high-energy environment.
• Ability to perform data analysis and make recommendations on changes to policies, procedures, processes, or methods as needed.
• Ability to maintain accurate records, asset inventories and to create/analyze reports.
• Strong people skills and the ability to effectively communicate with peers, business partners, and leadership.
• Ability to interact with internal and external business partners supporting corporate policy, standards, processes, and procedures.
• Proficient in understanding, analysis, and management of vehicle information to provide recommendations.
• Provide excellent customer service, organizational skills, and communication skills (written and verbal).
• Must have a valid US state issued driver's license and the ability to travel within region.

Nice-to-haves

• Associate degree or 5 years fleet experience preferred.
• Knowledge of federal, local, and state laws within region to support compliance of all vehicles related records.

Benefits

• Minimum of sixteen hours of paid time off every month.
• Seven paid holidays throughout the calendar year.
• Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.