Sr Fleet Operations Support Specialist

Cox Enterprises, LLC - North Las Vegas, NV

Full-time - Mid Level

North Las Vegas, NV

Personal and Laundry Services

About the position

The Sr Fleet Operations Support Specialist at Cox Enterprises plays a crucial administrative and operational role in coordinating fleet maintenance and ensuring compliance with regulations. This position focuses on maintaining accurate vehicle records, managing customer service inquiries, and supporting the overall efficiency of fleet operations. The role is essential for maintaining high standards of service and operational excellence as the company continues to grow.

Responsibilities

• Perform various clerical and administrative duties relating to the Fleet Management program fulfillment.
• Maintain vehicle files, records, billing files, invoice payments, outside vendor, and service provider relationships.
• Maintain detailed accurate, up-to-date information for assigned vehicles via Fleet Management systems including assignments, service requests, registration data, repair, and service records in compliance of State, Federal, and other regulations.
• Analyze, manage, and report customer vehicle information/shop throughput via daily report and query capabilities.
• Work with internal and external customers to resolve escalated service issues and support during catastrophic events.
• Work with manager to utilize team resources to ensure efficiency, quality work product, and effective customer service against key performance indicators.
• Work with Leader to achieve customer's expectations of department deliverables through proactive communications, establish and maintain relationships with customers.
• Respond to customer inquiries relating to assigned customer vehicles, provide quality service, and assist in resolving problems.
• May be required to provide detailed vehicle information to support utilization and reliability.
• Utilize the fleet asset maintenance systems to monitor and track vehicle repairs.
• Communicate and schedule repairs/enhancements with Fleet Services management and location Technicians.
• Monitor vehicle through Fleet Services fulfillment process to ensure timeline commitment is met. Review completed work ensuring customer quality standards are achieved and/or exceeded. May follow up with customer to confirm completion and satisfaction.

Requirements

• Strong administrative and organizational skills.
• Experience in fleet management or a related field.
• Proficient in using fleet management systems and databases.
• Excellent customer service and communication skills.
• Ability to analyze data and generate reports.

Nice-to-haves

• Experience with mobile fleet services.
• Knowledge of state and federal regulations related to fleet operations.