Sr Fraud Analyst

Bank of America - Newark, DE

Full-time - Intern

Newark, DE

Credit Intermediation and Related Activities

About the position

This position at Bank of America is focused on managing complex and escalated customer situations related to potential fraudulent account activity. The role involves providing service support, conducting research and resolution of fraudulent activities, and ensuring client retention by restoring confidence in the bank's services. The position emphasizes accuracy in handling transactions and collaboration with various teams to develop effective fraud prevention strategies.

Responsibilities

• Service banking products with high-risk activity to maximize approval of legitimate transactions and minimize client impact at the point of sale.
• Identify fraudulent activity and restrict account activity as necessary.
• Assist Fraud Strategy partners in developing new tactics by facilitating controlled tests and simulations within the production environment.
• Test existing customer-facing capabilities for unknown vulnerabilities that could lead to fraudulent exploitation.
• Participate in triage related to Executive Escalations & Incident Response fraud activities.
• Review and investigate reports of suspected fraudulent activity, ensuring accurate recording of data during client interactions.
• Follow established processes and guidelines to ensure compliance with laws and regulations.

Requirements

• High School Diploma / GED / Secondary School or equivalent
• Must be a current Year Up intern with Bank of America.

Benefits

• Competitive benefits to support physical, emotional, and financial well-being.
• Opportunities for learning and career growth.