Sr Fraud Analyst

Disability Solutions - Newark, NJ

Full-time - Intern

Newark, NJ

About the position

This position at Bank of America involves handling complex and escalated customer situations related to potential fraudulent account activity. The role focuses on providing service support, conducting research and resolution of fraudulent activities, and delivering innovative solutions to clients while ensuring client retention and confidence.

Responsibilities

• Service banking products with high-risk activity to maximize approval of legitimate transactions and minimize client impact at the point of sale.
• Identify fraudulent activity and restrict account activity as necessary.
• Assist Fraud Strategy partners in developing new tactics by facilitating controlled tests and simulations within the production environment.
• Test existing customer-facing capabilities for unknown vulnerabilities that could lead to fraudulent exploitation.
• Participate in triage related to Executive Escalations and Incident Response fraud activities.
• Review and investigate reports of suspected fraudulent activity, ensuring accurate recording of data during client interactions.
• Follow established processes and guidelines to adhere to applicable laws and regulations.

Requirements

• High School Diploma / GED / Secondary School or equivalent.
• Must be a current Year Up intern with Bank of America.

Nice-to-haves

• Customer and Client Focus
• Data Collection and Entry
• Due Diligence
• Issue Management
• Oral Communications
• Active Listening
• Adaptability
• Attention to Detail
• Policies, Procedures & Guidelines
• Written Communications
• Business Acumen
• Collaboration
• Critical Thinking

Benefits

• Competitive benefits to support physical, emotional, and financial well-being.
• Opportunities to learn and grow within the company.