Sr Genesys Cloud CX Developer
Hallmark Global Technologies•Buffalo, NY
484d
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About The Position
The Sr Genesys Cloud CX Developer is responsible for designing and developing various call flows, including inbound, outbound, email, and chat interactions, utilizing Genesys Cloud API and data inputs. This role involves scripting for screen pops and ensuring seamless call flow transitions, while also providing support for ongoing IVR changes and mentoring team members.
