Sr Help Desk Support

About the position

The Sr Help Desk Support role is an ongoing contract position focused on providing Level 2 and Level 3 end-user support. The individual will be responsible for handling escalated tickets from tier 1 technicians, ensuring effective resolution of technical issues. This position requires a strong background in IT, particularly in hardware and software support, and is primarily onsite from Monday to Friday.

Responsibilities

• Handle escalated tickets from tier 1 technicians.
• Provide end-user support for hardware and software issues.
• Troubleshoot and resolve technical problems related to O365 and Active Directory.
• Assist users with Windows 10 and other related support tasks.

Requirements

• 5+ years of IT experience in end-user support.
• Proficiency in O365 and Active Directory.
• Strong troubleshooting skills and customer service orientation.
• Experience with Windows 10 and general help desk support.

Nice-to-haves

• Experience with service desk operations.
• Familiarity with critical illness and accident insurance processes.

Benefits

• Medical, dental & vision insurance
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan with pre-tax and Roth options
• Voluntary Life Insurance & AD&D for employee and dependents
• Short and long-term disability insurance
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Paid Time Off (PTO), Vacation or Sick Leave