Sr. Helpdesk Technician/System Administrator

Unclassified - Goodfellow Air Force Base, TX

Full-time - Mid Level

Goodfellow Air Force Base, TX

About the position

Clearwaters,IT is seeking to fill a Senior Helpdesk Technician/Systems Administrator position for the Defense Health Agency (DHA) on site at Goodfellow Air Force Base, Texas. In this role, the candidate will be responsible for ensuring the integrity and reliability of supported business applications that enable integrated healthcare delivery for military personnel and their families. The position requires a proactive approach to managing IT systems and providing support to users, ensuring that all systems are functioning optimally and securely. The Senior Helpdesk Technician/System Administrator will centrally install, configure, and maintain computer software, implementing operating system enhancements to improve system reliability and performance. The candidate will also provide recommendations for efficient provisioning of physical and virtual components, manage patching services, and support the local Operating Environments. Collaboration with medical Program Management Offices (PMOs) is essential for conducting server consolidation of existing medical information systems into the LCI or the Military Treatment Facility (MTF) or Region-owned IT shared services environment, while maintaining MTF network connectivity. Additional responsibilities include managing and administering database environments, provisioning computer and storage resources in a virtual multi-tenancy cloud and on-premises environment, and administering centralized management tools for multiple operational systems across geographically separated units. The candidate will provide enterprise solutions for load balancing, backup/restoral, and disaster recovery, while performing required Information System Security functions for MTF-hosted medical applications and servers. The role also involves developing baseline operating environment images, maintaining the Information Assurance (IA) posture, and managing self-service provisioning, automation, and orchestration tools. The Senior Helpdesk Technician/System Administrator will be expected to develop and maintain metrics and reports for medical application downtime and customer support, provide corrective action and diagnose problems through various support channels, and document and track issues through the DHA approved ticketing system. Interaction with network services and software systems engineering will be necessary to restore service and identify core problems, as well as providing support for Video Teleconferencing programs.

Responsibilities

• Centrally install, configure computer software, and maintain its integrity.
• Implement operating system enhancements to improve reliability and performance.
• Provide recommendations for efficient provisioning of physical and virtual components.
• Support and manage patching services and patch repository for all components.
• Administer, configure, and troubleshoot local Operating Environments.
• Conduct server consolidation of existing medical information systems with PMOs.
• Manage installation of IT equipment, network devices, and peripheral devices.
• Administer and provision database environments for local platforms.
• Provision computer and storage resources in a virtual multi-tenancy cloud and on-premises environment.
• Administer centralized management tools for multiple operational systems across GSUs.
• Provide enterprise solutions for load balancing, backup/restoral, and disaster recovery.
• Perform Information System Security functions for MTF-hosted medical applications/servers.
• Develop baseline operating environment images including OS and embedded applications.
• Maintain Information Assurance (IA) posture of the OS and applications in images.
• Manage self-service provisioning, automation, and orchestration tools.
• Develop and maintain metrics/reports for medical application downtime and customer support.
• Provide corrective action and diagnose problems through various support channels.
• Document, track, and monitor problems to ensure timely resolution through the DHA approved ticketing system.
• Interact with network services and software systems engineering to restore service and identify core problems.
• Simulate or recreate user problems to resolve operating difficulties.
• Recommend systems modifications to reduce user problems.
• Provide support for Video Teleconferencing program.

Requirements

• A Bachelor's Degree in a related field or equivalent work experience.
• Minimum one year experience as a Senior Help Desk Technician or System Administrator preferred.
• Secret Clearance (minimum).
• Strong skills in MS Word, Outlook, Excel, Project, and PowerPoint.
• Superior verbal and written communication skills.
• Ability to multi-task, compromise, and solve problems.
• Excellent time management and ability to meet deadlines.

Benefits

• Health Care Plan (Medical, Dental, Vision)
• Retirement Plan (401K, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)