Cleerly - Denver, CO
posted 3 months ago
The Senior Implementation Manager at Cleerly plays a critical role in ensuring the successful deployment and ongoing optimization of our technology within client environments. This role goes beyond traditional implementation management, encompassing post-implementation responsibilities that ensure clients continue to derive maximum value from our technology. The ideal candidate will have a strong background in project management, healthcare technology, and client services, with a passion for continuous improvement and innovation. The right candidate for this role has the ability to thrive in a startup environment with a strong sense of urgency, adaptability, and a CAN DO attitude. In this position, you will be the subject matter expert and lead the end-to-end implementation of Cleerly's technology in hospitals, health systems, cardiology practices, and imaging centers. You will develop and manage project plans and timelines to drive successful project delivery, coordinating with internal teams, including product development, engineering, and support, to meet client needs. As the primary point of contact for clients during the implementation phase, you will ensure clear communication and alignment on project goals. Post-implementation, you will oversee activities such as system updates, retraining, and special projects tailored to client needs. Collaborating with clients to identify opportunities for technology enhancements and process improvements will be key, as will scheduling and delivering retraining sessions to ensure clients are fully utilizing Cleerly's technology as new features and updates are released. You will work closely with the Client Services team to address any ongoing issues or challenges faced by clients, ensuring long-term satisfaction. Additionally, you will lead special projects for clients post-implementation, including custom integrations, workflow optimizations, and advanced data analysis. Developing tailored solutions to meet the unique needs of each client, leveraging Cleerly's technology to drive improved outcomes, will be essential. You will ensure that all special projects are delivered on time, within scope, and to the satisfaction of the client. Continuous improvement will be a focus, as you gather and analyze client feedback through surveys to inform product development and service delivery improvements, while also staying current on industry trends and best practices in healthcare technology implementation and client management.