Sr. Infrastructure Engineer - Remote

Sangoma Technologies - Houston, TX

Full-time - Mid Level

Remote - Houston, TX

10,001+ employees

Telecommunications

About the position

The Sr. Infrastructure Engineer at Sangoma is responsible for maintaining and improving the security and reliability of the company's global network. This role involves responding to network incidents, collaborating with various departments, and managing relationships with vendors and carriers. The engineer will play a crucial role in network planning and design, ensuring operational efficiency in a fast-paced environment.

Responsibilities

• Respond to network incidents and resolve issues in real-time.
• Partner with other departments to tackle escalated security and network challenges.
• Guide and collaborate with network engineering vendors and consultants.
• Play a key role in network planning and design to support business needs.
• Build strong relationships with Internet carriers and vendors.
• Manage routing protocols to ensure network smoothness.
• Provide detailed after-action reports and summaries for continuous improvement.
• Open tickets and work with carriers, vendors, and data centers to resolve issues promptly.
• Coordinate the dispatch of technicians and engineers for onsite or remote support.
• Be a reliable resource during escalations, responding quickly via various communication methods.
• Rotate after-hours on-call duties with the team.
• Design and maintain network systems for reliability and security.

Requirements

• Strong communication skills, both written and verbal.
• Experience in Linux operations and virtualization platforms (VMWare/Ovirt/RHEV/OpenStack).
• Knowledge of storage systems (NetApp preferred).
• Familiarity with Juniper/Cisco routing and switching (ISIS, OSPF, BGP, RSTP, STP, VSTP).
• Experience with Palo Alto and Fortinet firewall products.
• Understanding of core Internet protocols (DNS, SMTP, SIP, DHCP).
• A proactive, detail-oriented mindset.

Nice-to-haves

• Experience in a fast-paced, ever-evolving environment.
• Dependable with reliable transportation or access to public transport.

Benefits

• Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period
• Matching 401K program - 100% match on 4%
• Flexible Time Off & Company Holidays
• Entrepreneurial work environment partnered with high-growth career opportunities