Sr. Insights Manager , Relay Product and Tech

$137,000 - $226,500/Yr

Amazon - Nashville, TN

Full-time - Mid Level

Nashville, TN

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Sr. Insights Manager will join the Relay Product Marketing & Insights team at Amazon, focusing on enhancing the Voice of Customer program. This role involves utilizing expert data analysis and research skills to inform critical business decisions that align with customer needs. The successful candidate will manage primary customer research studies and deliver actionable insights to various stakeholders, ensuring high-quality and timely research outcomes.

Responsibilities

• Apply sound research and business acumen to help internal teams understand customer decision-making drivers and their impact on business.
• Regularly analyze and report on disparate sets of data as a cohesive narrative.
• Define reporting cadence and mechanisms.
• Influence product, category, and marketing stakeholders to act on insights.
• Be a thought leader and trusted partner on customer insights.

Requirements

• 8+ years of professional, non-internship experience analyzing customer data and identifying relationships between customer attitudes or perceptions and business outcomes.
• Proven ability to communicate insights to all levels of leadership.
• Experience building effective reporting narratives and mechanisms.
• Experience using data and metrics to drive improvements.
• Experience with Excel or Tableau (data manipulation, macros, charts, and pivot tables).
• Exceptional written communication skills.
• Ability to manage multiple projects with critical deadlines.

Nice-to-haves

• 8 to 10 years of experience in Market Research - designing, executing, analyzing, and drafting actionable recommendations from primary research and other syndicated data.
• Experience conducting custom quantitative and qualitative research.
• Experience in brand and product research methodologies.
• Ability to influence multiple levels of the organization.

Benefits

• Full range of medical benefits
• Financial benefits including equity and sign-on payments
• Comprehensive employee benefits package