Sr. Insights Manager , Relay Product and Tech

$137,000 - $226,500/Yr

Amazon - Atlanta, GA

Full-time

Atlanta, GA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Sr. Insights Manager will join the Relay Product Marketing & Insights team at Amazon, focusing on enhancing the Voice of Customer program. This role is pivotal in analyzing customer data to inform business decisions that align with both customer and business needs. The successful candidate will leverage their expertise in consumer research methodologies to provide actionable insights and recommendations based on comprehensive data analysis.

Responsibilities

• Apply sound research and business acumen to help internal teams understand customer decision-making processes and their impact on business.
• Regularly analyze and report on disparate sets of data as a cohesive narrative.
• Define reporting cadence and mechanisms for insights delivery.
• Influence product, category, and marketing stakeholders to act on insights derived from research.
• Serve as a thought leader and trusted partner on customer insights.

Requirements

• 8+ years of professional experience analyzing customer data and identifying relationships between customer attitudes or perceptions and business outcomes.
• Proven ability to communicate insights to all levels of leadership.
• Experience building effective reporting narratives and mechanisms.
• Experience using data and metrics to drive improvements.
• Proficiency in Excel or Tableau for data manipulation, including macros, charts, and pivot tables.
• Exceptional written communication skills.
• Ability to manage multiple projects with critical deadlines.

Nice-to-haves

• 8 to 10 years of experience in Market Research, including designing, executing, analyzing, and drafting actionable recommendations from primary research and other syndicated data.
• Experience conducting custom quantitative and qualitative research.
• Experience in brand and product research methodologies.
• Ability to influence multiple levels of the organization.

Benefits

• Competitive salary based on market location and experience.
• Equity and sign-on payments may be included in the total compensation package.
• Full range of medical, financial, and other benefits.