Dynatrace - Waltham, MA
posted about 2 months ago
The Dynatrace Instructional Design Team is responsible for the planning, design, creation, and management of Dynatrace platform education and enablement materials. We are seeking a talented Sr. Instructional Designer who will be responsible for the creation and development of high-quality, effective, and engaging learning assets, online courses, guided learning paths, and assessments that serve Dynatrace customers, partners, and employees. The Instructional Designer will need to gain an in-depth understanding of the Dynatrace platform, third-party software, and industry technology to manage the logistics and development of learning assets effectively. In this role, you will develop and produce end-to-end, high-quality e-learning and live training curriculum. You will design and develop principles and standards using sound instructional design for establishing repeatable, quality learning solutions. As a mentor to internal enablement program managers and instructors, you will guide them on best practices in instructional design and enablement solutions. You will also plan and execute instructional design strategies and programs such as OnDemand e-learning courses and instructor-led training. Your responsibilities will include identifying knowledge gaps and determining the learning materials needed for enablement. You will develop relationships with Dynatrace platform experts to gather course requirements, develop course content, and solicit feedback. Additionally, you will create and maintain learning activities and exercises in the forms of labs, guides, and knowledge checks, producing high-quality course materials using editing and multimedia development tools. You will create storyboards that include audio scripts for video content and develop an in-depth understanding of the Dynatrace platform to keep pace with enhancements, enabling course updates and continuous improvement of existing learning programs. Implementing quality assurance for all learning development and assets and analyzing customer feedback and satisfaction metrics to refine learning materials will also be part of your role.