Sr. Instructional Designer

iCIMS - Olympia, WA

Full-time - Mid Level

Olympia, WA

Professional, Scientific, and Technical Services

About the position

The Sr. Instructional Designer at iCIMS is responsible for creating engaging eLearning and virtual blended training content for customer-facing learning programs. This role involves collaborating with stakeholders to design, develop, and implement training materials that enhance the customer learning journey, particularly for the company's Software-as-a-Service (SaaS) platform.

Responsibilities

• Partner with stakeholders and training team colleagues to create new learning content and update pre-existing materials.
• Craft engaging scenario-based modules that incorporate process overviews, system demos, and video explainers to add learning context to technical SaaS platform functionality training.
• Create engaging content that speaks directly to an audience of external customers, including both technical and non-technical audiences.
• Ensure learning content is reusable for multiple formats, including eLearning SCORM packages, embedded video, infographics, and in-app guidance.
• Meet all pre-defined objectives within timelines as outlined by project managers and maintain consistent communication with the larger customer training team.
• Create learning content within pre-existing templates and design specifications to match company branding guidelines.
• Manage multiple instructional deliverables from inception to completion, including concept design, scripting, content build, and final review and deployment.

Requirements

• 5+ years of Instructional Design experience with strong proficiency in eLearning and system functionality videos.
• A minimum of 1 year of experience in creating customer-facing Training for software/SaaS platforms.
• Confirmed experience using established methodologies in all stages of the instructional design process, including needs assessment, analysis, design, development, implementation, and evaluation.
• Proven understanding of publishing content to one or more Learning Management Systems (LMS).
• Proven experience in designing interactive training using authoring tools such as Articulate 360/Storyline, TechSmith Camtasia/SnagIt, Powtoon/Vyond, and HTML based applications.
• Ability to record quality voiceover content for a variety of video types.
• Strong quality assurance and editing skills.
• Experience with loading learning material into a Learning Management System (LMS) and outlining UX requirements for course shells and search keywords.
• Strong ability to communicate effectively in visual, oral, and written form to all levels of the organization articulating key concepts in a concise and succinct manner.
• Outstanding time management, organizational and communication skills, and the ability to collaborate with team members.

Nice-to-haves

• Educational Degree focused on Instructional Design, adult learning and development, or related discipline
• PMP or Instructional Design Certification
• Experience with Pendo or other in-app product training solutions
• LMS administration experience

Benefits

• Competitive health and wellness benefits including medical, dental, vision, 401(k), dependent care, short term and long term disability, life and AD&D insurance, bonding and parental leave, mindfulness resources, an open vacation policy, sick days, paid holidays, and tuition reimbursement.