Sr IT Applications Support Engineer

$90,640 - $135,960/Yr

Citizens Bank - Charlotte, NC

Full-time - Mid Level

Remote - Charlotte, NC

Credit Intermediation and Related Activities

About the position

As a Citizens Sr. IT Applications Support Engineer, you will play a crucial role in building a world-class support function for our Identity and Access Management (IAM) environment. This position involves evaluating, designing, implementing, and supporting critical IAM systems, both on-premises and in the cloud. You will be part of the Production Support team, focusing on operational support, troubleshooting, and optimizing existing applications and processes. The ideal candidate will have a strong background in operational support within large corporate settings and will be adept at collaborating with cross-functional teams to deliver innovative solutions.

Responsibilities

• Provide day-to-day L2/L3 Operational Application support for the suite of IAM applications, focusing on health, uptime, monitoring, and reliability of services & infrastructure.
• Coordinate and implement application configuration, deployment & validation, and troubleshooting.
• Lead and manage incident triage in collaboration with other team members and cross-functional teams, analyzing and identifying problems, conducting post-mortems, and developing permanent remediation plans.
• Continually improve and mature telemetry framework and monitoring capabilities to accomplish end-to-end flow monitoring and implement proactive & actionable alerting.
• Engage to run, maintain, and improve critical services against established Service Level Objectives (SLO's) by applying software engineering principles, with capacity management and continuous performance improvements.
• Minimize manual involvement for the team by driving solutions in automation and implementing continuous improvements that create a more stable operating environment.
• Lead and contribute to the migration of applications from On-Prem to Cloud solutions, with best practices and in collaboration with Application Development teams.
• Build strong and productive relationships with the development & product teams, and engage with other stakeholders for continued platform improvements and delivery of initiatives.
• Conduct vulnerability research, patching, and remediation.

Requirements

• 5 or more years of professional experience, preferably in an enterprise financial services environment.
• Experience with IAM technologies such as Active Directory, LDAP, Single Sign On, MFA, and Privileged access management.
• Experience with Automation and Configuration tools like Ansible, Puppet, and Chef.
• Experience with Jenkins, GIT, and CI/CD pipelines.
• Experience with scripting languages like Bash, PowerShell, and Python to automate tasks and manipulate data.
• Strong platform skills with Windows, Linux, and Cloud.
• Working knowledge of infrastructure components such as routers, load balancers, cloud products, container systems, storage, and networks.
• Strong application and middleware support knowledge.
• Knowledge in AWS Cloud services related to compute, storage, networking messaging automation and data.
• Experience in handling critical application outages in large scale operations and utilizing debugging and troubleshooting skills in driving root cause analysis and remediation.
• Experience with instrumentation, monitoring, alerting, and responding to performance and availability of applications using tools such as Splunk, Grafana, Datadog, and Cloudwatch.
• Experience with Enterprise Databases such as Oracle, mySQL, and other industry-used Databases.
• Experience with full software development life cycle and Agile disciplines such as Sprints, Scrum, and Kanban.
• Experience and understanding of concepts and principles of SRE, DevOps, and DevSecOps.

Benefits

• Competitive pay
• Comprehensive medical, dental, and vision coverage
• Retirement benefits
• Maternity/paternity leave
• Flexible work arrangements
• Education reimbursement
• Wellness programs
• Paid time off policy that exceeds mandatory requirements