Sr IT Applications Support Engineer

$90,640 - $135,960/Yr

Citizens Bank - Phoenix, AZ

Full-time - Mid Level

Remote - Phoenix, AZ

Credit Intermediation and Related Activities

About the position

As a Citizens Sr. IT Applications Support Engineer, you will play a crucial role in supporting and enhancing our Identity and Access Management (IAM) systems. This position involves evaluating, designing, implementing, and troubleshooting critical IAM environments, both on-premises and in the cloud. You will work closely with the Production Support team to ensure the reliability and performance of IAM applications, while also driving automation and continuous improvement initiatives.

Responsibilities

• Provide day-to-day L2/L3 Operational Application support for the suite of IAM applications, focusing on health, uptime, monitoring, and reliability of services & infrastructure.
• Coordinate and implement application configuration, deployment & validation, and troubleshooting.
• Lead and manage incident triage in collaboration with other team members and cross-functional teams, analyzing and identifying problems, conducting post-mortems, and developing permanent remediation plans.
• Continually improve and mature telemetry framework and monitoring capabilities to accomplish end-to-end flow monitoring and implement proactive & actionable alerting.
• Engage to run, maintain, and improve critical services against established Service Level Objectives (SLO's) by applying software engineering principles, with capacity management and continuous performance improvements.
• Minimize manual involvement for the team by driving solutions in automation and implementing continuous improvements that create a more stable operating environment.
• Lead and contribute to the migration of applications from On-Prem to Cloud solutions, with best practices and in collaboration with Application Development teams.
• Build strong and productive relationships with the development & product teams, and engage with other stakeholders for continued platform improvements and delivery of initiatives.
• Conduct vulnerability research, patching, and remediation.

Requirements

• 5 or more years of professional experience, preferably in an enterprise financial services environment.
• Experience with IAM technologies such as Active Directory, LDAP, Single Sign On, MFA, and Privileged access management.
• Experience with Automation and Configuration tools like Ansible, Puppet, and Chef.
• Experience with Jenkins, GIT, and CI/CD pipelines.
• Experience with scripting languages like Bash, PowerShell, and Python to automate tasks and manipulate data.
• Strong platform skills with Windows, Linux, and Cloud.
• Working knowledge of infrastructure components such as routers, load balancers, cloud products, container systems, storage, and networks.
• Strong application and middleware support knowledge.
• Knowledge in AWS Cloud services related to compute, storage, networking messaging automation and data.
• Experience in handling critical application outages in large scale operations and utilizing debugging and troubleshooting skills in driving root cause analysis and remediation.
• Experience with instrumentation, monitoring, alerting, and responding to performance and availability of applications using tools such as Splunk, Grafana, Datadog, and Cloudwatch.
• Experience with Enterprise Databases such as Oracle, MySQL, and other industry-used Databases.
• Experience with full software development life cycle and Agile disciplines such as Sprints, Scrum, and Kanban.
• Experience and understanding of concepts and principles of SRE, DevOps, and DevSecOps.

Benefits

• Competitive pay
• Comprehensive medical, dental, and vision coverage
• Retirement benefits
• Maternity/paternity leave
• Flexible work arrangements
• Education reimbursement
• Wellness programs
• Paid time off policy that exceeds mandatory requirements