Sr IT Customer Support Spc.

Honeywell International - Mason, OH

Full-time - Entry Level

Mason, OH

10,001+ employees

Computer and Electronic Product Manufacturing

About the position

The role of the Sr IT Customer Support Specialist at Honeywell is pivotal in providing technical implementation services that support the evolution and ongoing maintenance of customer networks. This position is essential for addressing various projects, upgrades, service enhancements, and remediation or break-fix services. The work performed by the specialist is always aligned with the current and approved architectural roadmaps, technology standards, and governance policies established by both the customer and Honeywell. The specialist will also provide senior-level networking technical support internally, collaborating closely with design and architecture engineering teams. A solid understanding of operations, troubleshooting practices, and the use of both proactive and reactive tools is crucial for success in this role. The specialist must embody concepts such as driving value, delivering quality, and understanding the impact of their work on service resiliency. Additionally, strong decision-making skills regarding risk assessment to the production network are essential for the success of the Industrial Network Engineer.

Responsibilities

• Respond to and resolve network-related issues promptly in a 24x7x365 material handling environment.
• Implement and manage DC technologies, including design, configuration, upgrades, and troubleshooting of network systems.
• Demonstrate expert-level knowledge in WAN/LAN topologies, routing protocols, SDN, NextGen FW, and wireless technologies.
• Utilize advanced network troubleshooting skills to resolve complex network-related problems.
• Ensure proper network connectivity for all servers, workstations, and network appliances between Honeywell and vendor environments.
• Monitor network performance and make necessary adjustments to optimize services.
• Configure and maintain network equipment, including routers, switches, firewalls, and wireless networks.
• Proactively manage network standards, documentation, performance baselines, and capacity planning.
• Design repeatable, reliable, and scalable network architectures with fault tolerance and performance tuning.
• Conduct regular network performance tests and recommend improvements.
• Maintain and create network diagrams and supporting documentation for customer sites and services.
• Mentor and provide guidance to junior network engineers and analysts.
• Validate and document change requests in Dashboard to ensure accuracy and completeness.

Requirements

• Bachelor's degree from an accredited institution in a technical discipline such as the sciences, technology, engineering, or mathematics.
• Expert level knowledge in WAN/LAN topologies, including routing protocols, SDN, NextGen FW, and wireless technologies.
• Advanced network troubleshooting skills including debugs, routing topology tables, and software defined networking.
• Knowledge of networking features and protocols such as spanning tree, ARP, CDP, EIGRP, OSPF, BGP, VPLS, DMVPN, Etherchannel, 802.1Q trunking, QoS, Multicast, 802.11, CAPWAP, 802.1X, EAP, IPsec, RADIUS/TACACS+, SNMP.
• Experience with network management tools & technology such as Sniffers (Wireshark), Logic Monitor.

Nice-to-haves

• CCIE certification is a bonus.
• CompTia Network+, JNCIA-Junos, ACMA, VCTA-NV certifications are valued.

Benefits

• Employer subsidized Medical, Dental, Vision, and Life Insurance.
• Short-Term and Long-Term Disability coverage.
• 401(k) match.
• Flexible Spending Accounts and Health Savings Accounts.
• Employee Assistance Program (EAP).
• Educational Assistance.
• Parental Leave.
• Paid Time Off for vacation, personal business, sick time, and parental leave.
• 12 Paid Holidays.