Sr IT Project Manager

University of Rochester - Rochester, NY

Full-time

Rochester, NY

Educational Services

About the position

The Sr. IT Project Manager is a vital member of a cross-functional team where teamwork, collaboration, and continuous learning are essential. This position is part of the IT Project Office and works closely with team leads, application build teams, and various stakeholders, including business, financial, and operational representatives. The primary responsibility of this role is to provide end-to-end project management services for medium to large projects, adhering to established guidelines, standards, and conventions for project management and business requirements documentation. In this role, the Sr. IT Project Manager will independently manage assigned IT projects, gathering input from team members to create comprehensive project plans that include tasks, activities, dependencies, timelines, milestones, resource requirements, and deliverables. The manager will monitor project progress, ensuring that all critical implementation criteria are met. Coordination with Architects, Team Leads, Resource Managers, and IT Leaders is crucial to ensure that the project team adheres to departmental processes for quality assurance, migrations, promotions, end-user acceptance, validation, training, and support. The Sr. IT Project Manager will facilitate project meetings, develop and maintain reporting dashboards for Senior Leadership to communicate project status, and conduct post-project lessons learned sessions to identify successful elements and areas for improvement. Risk management is a key aspect of this role, as the manager will identify, track, and manage risks and mitigation plans, escalating issues as necessary. Status reports will be provided to steering committees, and the manager will utilize various project management methodologies as appropriate. Staying current with business and strategic goals is essential, as is understanding the roles, processes, tools, and architecture of other University service providers. The manager will engage in professional development opportunities, such as webinars and case studies, to refine skills and stay informed on project management topics. Building and maintaining internal departmental relationships is also a critical component of this position. The Sr. IT Project Manager will coach and positively influence project team members to ensure accountability and action, and will collaborate with executive project sponsors and key users to determine project scope and obtain necessary approvals. Additionally, the manager will make presentations on work-related issues and serve on committees as requested.

Responsibilities

• Manage medium to large assigned IT projects independently.
• Gather input from team members on required tasks and translate into a project plan with tasks, activities, dependencies, timelines, milestones, resource requirements, and deliverables.
• Monitor progress of project activities and ensure all critical implementation criteria are met.
• Coordinate with Architects, Team Leads, Resource Managers, IT Leaders, and Sponsors to ensure project team follows department processes for quality assurance, migrations, promotions, end-user acceptance/validation, training, and support.
• Facilitate project meetings using effective meeting techniques for objectives, agendas, participants, and meeting minutes.
• Develop and maintain reporting dashboards suitable for Senior Leadership to communicate project status.
• Conduct post-project lessons learned sessions to identify successful project elements and areas for future improvement.
• Identify, track, and manage risks and mitigation plans within assigned projects, escalating as appropriate.
• Identify, track, and manage issues to resolution within assigned projects, escalating as appropriate.
• Provide status reports to steering committees.
• Utilize a variety of project management methodologies as appropriate to the project.
• Manage project scope and timeline, using appropriate governance bodies and Project Office leadership direction.
• Keep current with business and strategic goals and understand other University service providers.
• Attend webinars, read case studies and white papers, and participate in other opportunities to further refine skills and stay apprised on project management topics.
• Build and maintain internal departmental relationships.
• Coach and positively influence project team members to ensure accountability and action.
• Determine scope of the problem/project through collaboration with the executive project sponsor, key users, and system and application analysts.
• Collaborate with technical team leads and/or Resource Managers to assign appropriate resources to the project.
• Obtain necessary approvals.
• Make presentations to staff on work-related issues and serve on committees as requested.

Requirements

• Bachelor's degree in related discipline such as Project Management, Business Administration, Information Technology, or Engineering required.
• 5 years of related experience required or equivalent combination of education and experience required.
• Experience in healthcare or higher education field preferred.
• Service, JIRA, Smartsheet, Clarity PPM or Project Portfolio Management (PPM software experience preferred.
• Detail-oriented with a proven ability to manage projects required.
• Excellent communication (written and verbal), presentation, analytical and problem-solving skills required.
• Extensive computer literacy, including Microsoft Project, Teams, and PowerPoint preferred.
• Project Management Professional (PMP) certification may be required within a year of hire preferred.
• Agile certification (PMI-ACP, DASM or CSM) preferred.

Nice-to-haves

• Experience in healthcare or higher education field preferred.
• Service, JIRA, Smartsheet, Clarity PPM or Project Portfolio Management (PPM software experience preferred.
• Project Management Professional (PMP) certification may be required within a year of hire preferred.
• Agile certification (PMI-ACP, DASM or CSM) preferred.