Sr. IT Project Manager

About the position

The Senior IT Project Manager is responsible for leading the planning, execution, and successful delivery of internal and external IT network infrastructure projects, ensuring alignment with business objectives, financial targets, and operational excellence. This role focuses on project governance, resource management, risk mitigation, and actively delivering projects on time, within scope, and on budget. The Senior IT Project Manager works closely with stakeholders across departments to drive project execution and ensure client satisfaction.

Responsibilities

• Lead, Manage, & Hold Accountable
• Project Oversight & Governance
• Financial & Performance Management
• Project Delivery & Execution
• Stakeholder & Client Management
• Resource & Capacity Planning
• Process Improvement & Standardization
• Develop and implement project management frameworks, ensuring standardization across all initiatives.
• Oversee project execution to align with organizational goals, financial targets, and client expectations.
• Manage the financial performance of assigned projects, ensuring profitability and cost control.
• Monitor project budgets, forecast resource needs, and mitigate financial risks.
• Ensure projects are delivered on time, within scope, and on budget.
• Establish project milestones, success metrics, and risk management strategies.
• Serve as the primary point of escalation for project-related issues.
• Coordinate with department leads to allocate resources efficiently and effectively.
• Identify opportunities to improve project management processes, workflows, and tools.
• Leverage automation and best practices to enhance efficiency and quality of project delivery.
• Anticipate potential project risks and implement proactive mitigation strategies.
• Manage scope changes and ensure proper documentation and approval processes are followed.

Requirements

• 5+ years of program or project management experience, preferably in IT Managed Services.
• Demonstrated success in managing cross-functional teams and complex project portfolios.
• Strong understanding of project management principles and methodologies.
• Proven experience managing large-scale IT network infrastructure projects, preferably within a Managed Services Provider (MSP) environment.
• Excellent leadership, negotiation, and stakeholder management skills.
• Proficiency in project management tools (e.g., ConnectWise, MS Project, Etc.).
• Ability to handle multiple priorities in a fast-paced, deadline-driven MSP environment.
• Proficient with Microsoft Office Applications.
• Excellent verbal and written communication skills.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to act with integrity, professionalism, and confidentiality.

Nice-to-haves

• ConnectWise experience strongly preferred.
• Bachelor’s degree in Computer Science, IT, or related field preferred.
• PMP and/or PgMP preferred.

Benefits

• Free Employee Medical Insurance
• Additional Employer Paid Medical Options
• Fully Vested 401(k) Match
• Flexible Time Off (an unlimited amount of paid time off days)
• Free $10,000 Life Insurance Policy
• Six Paid Holidays – PLUS Black Friday!
• Flexible Schedule Options
• Fun Employee Events – Yearly Culture Building Events
• Options available for dental, vision, accident, hospital, short term disability, long term disability, Identity theft protection and additional life insurance.