Sr IT Support Analyst

Advantage Solutions - Saint Louis, MO

Full-time - Mid Level

Saint Louis, MO

Professional, Scientific, and Technical Services

About the position

The Sr IT Support Analyst is a pivotal role that merges technical proficiency with leadership capabilities. This position is responsible for delivering advanced technical support and troubleshooting intricate issues, while also mentoring and guiding team members within the IT support team.

Responsibilities

• Provide advanced technical support to users and resolve complex IT issues.
• Troubleshoot and diagnose hardware and software problems.
• Mentor junior team members and provide guidance on best practices.
• Lead projects and initiatives within the IT support team.
• Document technical procedures and solutions for future reference.

Requirements

• Proven experience in IT support or a related field.
• Strong problem-solving skills and technical expertise.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team environment.

Nice-to-haves

• Experience with ITIL framework and best practices.
• Familiarity with network troubleshooting and support.
• Knowledge of various operating systems and software applications.

Benefits

• Health insurance coverage
• 401k retirement savings plan
• Paid holidays and vacation time