Mohawk Industries - Dalton, GA
posted 2 months ago
Full-time
Dalton, GA
Textile Product Mills
About the position
The Sr IT Support Specialist at Mohawk Industries is a key contributor responsible for providing advanced technical support and troubleshooting hardware and software issues. This role focuses on assisting end-users, maintaining IT systems, and ensuring efficient operation of technology across local and remote locations.
Responsibilities
- Provide PC/Mac support for local & remote locations including hardware and software.
- Diagnose and resolve software and hardware configuration problems at the workstation level.
- Support mobile application issues, including mobile devices, video conferencing systems, digital signage, Kiosk, and audio equalization.
- Maintain inventory, including pulling orders, staging, loading, delivering, and installing.
- Troubleshoot problems using desktop remote control products.
- Use the IT Service Management solution to track, update, and close tickets.
- Dispatch 3rd party vendor service technicians when appropriate.
- Maintain and test the latest hardware, software revisions, and/or patches.
- Support special projects involving travel when the need arises.
- Work closely with IT Management, Support Center personnel, and other technical and applications staff.
- Perform other duties as needed.
Requirements
- Bachelor's degree in a related field preferred.
- 4-6 years' relevant experience OR equivalent combination of education and experience.
- Minimum of 2-4 years of experience in a similar role, providing technical support and troubleshooting complex systems.
- Technical knowledge of advanced PC diagnostics and strong familiarity with the Microsoft Windows platform and Microsoft Office applications.
- Industry standard certifications (A+, ITIL v3 Foundations, HDI Analyst, Network+, MCP, CCNA, CCNP, etc.) preferred.
Nice-to-haves
- Understanding of control systems, video conferencing equipment, Digital Signage, Kiosks, and audio equalization preferred.
- Comfortable using power tools.
