Stone Brewing Company - Richmond, VA
posted 3 months ago
The Sr. IT Technician plays a crucial role in providing comprehensive support to the organization, focusing on the installation and maintenance of PCs, tablets, smartphones, and related hardware. This position is essential for investigating and troubleshooting both hardware and software issues, performing advanced system hardware repairs, and conducting diagnostic testing. The Sr. IT Technician operates in a highly service-oriented capacity, collaborating closely with IT and various business units to ensure seamless operations and support for team members. In this role, the technician will monitor the support desk queue, delegate tasks, and mentor support desk team members, fostering a collaborative environment. Responsibilities include deploying and maintaining user computer equipment, managing network user accounts, and ensuring that all hardware and software are updated to meet the organization's evolving needs. The technician will utilize a ticketing system to address requests, incidents, and problems, while also promoting self-service options to enhance efficiency. The Sr. IT Technician will support IT projects by providing updates to management on project status and assisting in the identification and resolution of technical problems. This role also involves adhering to established corporate standards for information systems and operating procedures, ensuring efficiency, accuracy, and security. Additionally, the technician will lead the creation of process and policy documentation, as well as software training materials, to support the organization's information systems and facilitate necessary upgrades. Continuous professional development is vital, and the technician is expected to maintain a current understanding of relevant IT technologies and trends. Interaction with vendors and partners will also be necessary to support internal projects, ensuring that the organization remains at the forefront of technological advancements.