Leidos - Reston, VA
posted about 2 months ago
This is a Desktop Support Technician III position at BAE Systems, where the primary responsibility is to provide on-site technical support for both software and hardware installations. The role involves assisting the end-user community with hardware moves, additions, and changes, as well as addressing break/fix issues and general requests. The technician will be responsible for operating system patch remediation, PC refreshes in accordance with company lifecycle standards, and providing tier 2 desktop support. Additionally, the position includes basic desk VoIP telephone support and mobile device support for various devices such as iPhones, iPads, Blackberries, and Droids. The technician will also resolve printer issues, including toner replacements, paper jams, and general printer maintenance. The role requires updating the asset inventory through a ticketing system database and necessitates a working knowledge and experience with Active Directory. The technician will utilize remote application software to provide services to both on-site and off-site users and may also provide minor training to customer support personnel. Furthermore, the technician will be responsible for patching support for lab standalone systems, ensuring that all systems are up-to-date and functioning properly. This position is crucial in maintaining the efficiency and effectiveness of the IT support team, ensuring that all end-users have the necessary tools and support to perform their jobs effectively.