Sr. Learning & Development Specialist

$75,225 - $101,775/Yr

Goodwill - Saint Paul, MN

Full-time - Mid Level

Saint Paul, MN

Social Assistance

About the position

The Sr. Learning & Development Specialist plays a crucial role in supporting partners and employees in achieving their learning and development goals. This position focuses on curriculum development, enhancing the learning management system (LMS), and refining processes to improve user experience. The specialist collaborates with subject matter experts to design training programs, administers the LMS, and provides end-user support to ensure effective learning outcomes.

Responsibilities

• Collaborate with SMEs and partners to identify training needs and define learning objectives.
• Develop and design courses and track using PowerPoint, Brainshark, Articulate360.
• Write script and audio content for virtual trainings.
• Evaluate and refine existing courses and tracks based on feedback and effectiveness.
• Implement new features and tools within the LMS (UKG Learning) for identified growth opportunities.
• Audit current processes used in UKG Learning and identify areas for improvement.
• Develop and implement standard operating procedures (SOPs) for data management.
• Regularly review and update LMS records to maintain data integrity.
• Provide data analysis support as needed.
• Partner with HRIS team to troubleshoot and resolve issues.
• Train employees, facilitators, and partners in using the LMS effectively for their roles.
• Build reports as needed to support partners and employees in reaching their L&D goals and objectives.
• Upload and organize partner training content within the LMS.
• Create and update library of tip sheets and resources to grow employee self-service options for LMS.
• Partner with HR Service Desk to improve end user experience and first-line issues.
• Provide technical support to users experiencing LMS-related issues.

Requirements

• Proven ability to create training programs through identifying needs, defining objectives, and developing content and assessments.
• Skills in providing data analysis support, tracking key metrics, and generating reports.
• Comfortable and efficient with conveying information on complex topics clearly and concisely to audiences with a wide range of experience in subject matter.
• Adept with a variety of multimedia authoring, publishing, and conferencing software, specifically Microsoft PowerPoint, Microsoft Word, Adobe Acrobat, Brainshark, Screencast-O-Matic, ZOOM, and Articulate360.
• Experience partnering with subject matter experts to create effective and compelling training materials.
• Ability to manage multiple tasks and projects simultaneously, ensuring projects are correctly prioritized, on time, and produce a high-quality end product.
• Proficiency in implementing new features, auditing processes, developing SOPs, and maintaining data integrity.
• Administrative experience within a learning management system (UKG Learning preferred) including creating reports, building course and curriculum structure, managing notifications and communications, and creating automated rules & assignment processes.
• Experience in course design, development, implementation, and assessment is required.
• Experience in creating materials for adult learners and applying adult learning principles is preferred.
• 1-2 years of project management experience preferred with demonstrated skills in planning and forecasting, collaborating with partners, time management, and adaptability.
• Bachelor's degree or equivalent in training and work experience.

Nice-to-haves

• Experience in creating materials for adult learners and applying adult learning principles is preferred.
• 1-2 years of project management experience preferred with demonstrated skills in planning and forecasting, collaborating with partners, time management, and adaptability.

Benefits

• Generous paid time off (PTO) program
• Competitive medical, dental and vision plans
• Employer-paid life insurance
• 401(k) plan with employer match
• Employee discount