Sr. Loan Administration Specialist Loss Mitigation

Chicago, IL

About the position

This position involves Servicer Outreach Delinquency Reporting, which includes providing guidance and education on Mortgage Partnership Finance (MPF) requirements specific to reporting for all products. The role requires outreach to ensure alignment with the program regarding the Delinquency Management life cycle, including early and late stage delinquency oversight. The candidate will perform reviews of large data sets and analyze data to ascertain both positive and negative trends. In-depth knowledge of Microsoft Access is required, including the ability to create and run queries with large datasets as needed. The candidate will provide support to the Default Management department with ad-hoc reporting requests and summarize outreach efforts into a comprehensive reporting format that is easy to follow. Additionally, the role involves reviewing datasets to uncover trends and insights that will inform and enhance strategic outreach efforts and Servicer performance. The candidate will be charged with the resolution of issues appropriate to their level of expertise and will escalate issues/inquiries outside of their expertise to the appropriate Investor. This may include escalation for exception approval. The candidate will also complete research to resolve complex inquiries and manage Investor and Servicer inquiries via the Service Now application, providing premier customer service and managing calls utilizing Microsoft Teams.

Responsibilities

• Servicer Outreach Delinquency Reporting, providing guidance on MPF requirements.
• Ensure alignment with the Delinquency Management life cycle.
• Review large data sets and analyze data for trends.
• Create and run queries in Microsoft Access.
• Support Default Management with ad-hoc reporting requests.
• Summarize outreach efforts into a cohesive reporting format.
• Review datasets to uncover trends and insights.
• Resolve issues appropriate to the position's level of expertise.
• Escalate issues to appropriate Investor when necessary.
• Complete research to resolve complex inquiries.
• Manage Investor and Servicer inquiries via Service Now and Microsoft Teams.

Requirements

• 4-5+ years of experience in the relevant lifecycle.
• QC experience.
• Familiarity with FNMA systems, including SMDU, LSDU, Property360, and AMN.

Benefits

• Medical, dental & vision insurance.
• Critical Illness, Accident, and Hospital insurance.
• 401(k) Retirement Plan with pre-tax and Roth post-tax contributions.
• Voluntary Life & AD&D insurance for employees and dependents.
• Short and long-term disability insurance.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time Off/Leave (PTO, Vacation or Sick Leave).