Sr. Manager, Accounts Receivable Operations

$101,000 - $134,000/Yr

WEX - Saint Louis, MO

Full-time - Mid Level

Saint Louis, MO

5,001-10,000 employees

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

This position is critical in overseeing and optimizing low-value and early-stage collections and cash application processes across various business lines. The role involves leading teams to ensure timely and accurate cash application and proactive collections efforts, contributing to healthy cash flow and minimizing bad debt. The position requires collaboration with the Workforce Manager to ensure efficient resource deployment and operational efficiency.

Responsibilities

• Oversee early stage low value at risk collections efforts, ensuring operational efficiency and scale.
• Manage the application of incoming payments to customer accounts or outstanding invoices.
• Create and maintain service strategies and operational plans to drive adherence and performance.
• Initiate process improvements and advocate for technology enablers to increase productivity and efficiency.
• Define, document, and trend individual and team Key Performance and Key Risk Indicators.
• Generate regular reports on collections and cash application metrics, highlighting trends and areas for improvement.
• Collaborate with the Workforce Manager on capacity planning, scheduling, and resource management.
• Oversee core people management functions including selection, assessment, and performance management.
• Guide the development and delivery of training plans and programs for team members.
• Manage expense budgets and ensure optimal performance through productivity and quality tracking.
• Engage in stakeholder management and communication across various internal and external constituencies.
• Work with the Business Process Analyst on business proposals for technology enablers and process improvements.

Requirements

• Bachelor's degree in Accounting, Finance, or Business or equivalent experience.
• 7+ years of progressive management experience in complex risk and/or operational functions.
• Proven track record in managing high volume collections and cash application operations.
• Demonstrated knowledge of process and productivity measurements; ability to create and monitor Key Performance Metrics.
• Results driven, action-oriented, and self-motivated with superior critical thinking and problem-solving skills.
• Advanced negotiation and dispute resolution skills; ability to de-escalate customer interactions.
• Ability to influence stakeholders at all levels of the organization.
• Advanced knowledge of the Fair Debt Collection Practices Act (FDCPA) and regulatory requirements of a Bank.
• Strong understanding of healthcare regulations and compliance requirements, such as HIPAA.
• Strong understanding of invoicing, billing, customer statements, and statement reconciliation processes.

Nice-to-haves

• Master's Degree in Finance or related area.
• Ability to leverage analytical abilities for data-driven decision-making.
• Proven experience managing distressed customers and achieving recovery objectives.
• Broad knowledge of WEX-utilized systems and business functions.
• Experience with process improvement initiatives using methodologies.
• Exceptional interpersonal and customer service skills.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Retirement savings plan
• Paid time off
• Health savings account
• Flexible spending accounts
• Life insurance
• Disability insurance
• Tuition reimbursement