Sr Manager, Bus Sales Implementation- Government

$105,100 - $189,600/Yr

T-Mobile US - Bellevue, WA

Full-time - Manager

Bellevue, WA

Telecommunications

About the position

The Sr. Manager at T-Mobile will lead and coach a national team of managers responsible for overseeing the implementation process, ensuring that the company meets all commitments and requirements. This role focuses on balancing customer experience with operational complexity while driving improvements within the organization. The Sr. Manager will work closely with sales leaders, employees, and high-value customers to support growth and retention strategies.

Responsibilities

• Lead a national team of Managers and Implementation representatives supporting all markets across Government and Direct Sales
• Develop working relationships with key senior TFB sales and operations leaders to execute on national support, growth, implementation, and retention strategies
• Establish working relationships with cross-functional groups such as marketing, legal, sales, and customer care to create a positive customer experience
• Continually evaluate TFB's implementation processes to optimize sales rep productivity, meet customer deliverables, decrease calls to care, and increase customer satisfaction
• Establish and measure KPIs by providing analyses and reporting on trends and activities needed to meet the overall objectives of key senior-level TFB leaders
• Develop and expand a management team through coaching and performance evaluation to more effectively support TFB's growing sales force and product portfolio
• Manage projects which define, review, and deliver on program/support/operations plans
• Work across the organization to develop a consistent support and implementation strategy
• Ensure personal and professional development of staff by coordinating resources, support, and training

Requirements

• High School Diploma/GED (Required)
• Bachelor's Degree (Preferred)
• More than 10 years Business experience including prior customer portfolio management in either customer service, operations, or sales (Preferred)
• 4-7 years People management experience (Preferred)
• Telecom experience (Preferred)
• Successful and proven track record of building and leading high-quality, high-impact teams (Preferred)
• Superior communication, presentation, and interpersonal skills with the ability to articulate T-Mobile's Implementation value proposition (Preferred)
• Ability to win others' backing for concepts, plans, and solutions (Preferred)
• Aptitude for listening to others' concerns and presenting views which will foster collaboration (Preferred)
• Alignment of organization's strategic priorities with the direction and strategic priorities of T-Mobile (Preferred)
• Effective development and support of new or improved products, processes, or technology (Preferred)
• Ability to create strategies to balance short-term requirements with long-range business plans and objectives (Preferred)
• Sustained familiarity with related market trends and general developments within customer's industry, as well as within the wireless industry (Preferred)
• At least 18 years of age
• Legally authorized to work in the United States

Benefits

• Competitive base salary
• Annual stock grant
• Employee stock purchase plan
• 401(k)
• Access to free, year-round money coaches