Sr. Manager, Business Administration/Operations/Asset Protection

Bloomingdales - Honolulu, HI

Full-time - Manager

Honolulu, HI

General Merchandise Retailers

About the position

Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way. The Senior Manager, Business Administration and Operations (SBA/O) will be on the front lines of a store like no other as part of the store management team. The SBA/O will lead, manage, and inspire a diverse team, balancing creativity with commerce to execute in-store success and establish Bloomingdale's as a local leader in their region. Part business consultant, part relationship guru, and 100% leader, they contribute and collaborate to drive the business forward, dreaming big to deliver bold and innovative strategies and solidify the legacy and reliability of Bloomingdale's. The SBA/O focuses on delivering sales/EBIT through execution and support of corporate and store initiatives through the recruitment, onboarding and cultivation of a motivated, skilled, and equipped management and store team to make things happen. The focus is to develop and implement processes to drive sales, fulfillment execution, manage expenses, and maximize Earnings Before Income/Taxes (EBIT) improvement, leveraging Central, Regional and in-store leadership partners, all while ensuring the customer is first, always.

Responsibilities

• Collaborate with General Manager, Regional Ops and Store Leadership to deliver Sales, EBIT and Expense Plans.
• Lead bhelpful operations; elevating service level including customer support, curbside, BOPS, SDD pick-up, gift wrap, returns, bill pay, etc.
• High level of responsiveness to customer with resolution orientation positively impacting NPS metrics.
• Lead functions of hiring process: corresponding with applicants, interviewing, selecting best-in-class talent, and coaching peers in all aspects of hiring.
• Develop and implement efficiencies to improve hiring process.
• Key stakeholder in the Talent Acquisition process, ensuring job postings are maintained and filled in a timely manner.
• Drive store recruitment efforts of active and passive candidates.
• Oversee the colleague new hire orientation and onboarding processes to ensure a rapid learning curve, raise engagement of new hires, and lower turnover.
• Coordinate onboarding/training for operations/support executives/supervisors in partnership with central Subject Matter Experts (BSM's).
• Strategize with and support Store Leaders on staffing including schedules and workforce solutions to ensure the store is being staffed efficiently.
• Act as the key store contact with Regional Leaders and Central Business Partners; oversee adoption of technology.
• Schedule, coordinate, and confirm work order completion by 3rd Party contractors/vendors.
• Manage Cash Office operations, lead team responsible for balancing the vault and cash functions.
• Perform monthly cash office self-audit; partner with AP to resolve cash shortage issues.
• Develop and retain executive operations/support professionals, representative of the brand and diversity to maximize performance.
• Manage operations functions in store by partnering with professional colleagues to drive sales, standards, service, and execution.
• Deliver operational scorecard metrics in store including Expense, Shortage, EBIT, Productivity, Hours Utilization Report (HUR), fulfillment compliance.
• Drive business opportunities through strategic placement and development of support talent.
• Develop and retain fulfillment team achieving results of 90%+ (IFR, ROT, ship speed).
• Achieve 90% or better markdowns compliance, Return to Vendor (RTV) and job out completion for store.
• Drive service and achieve success as measured by the NPS, monitoring staffing comments on NPS.
• Address facility/housekeeping issues in partnership with Craftsman, Housekeeping 3rd party provider and Visual Merchandising.
• Organize/maintain back of house areas to support presentation standards/floor replenishment.
• Manage expense to financial plan by monitoring expense trends in store.
• Work in partnership with Central, Regional Operations and General Manager on accurate sales/expense forecasting.

Requirements

• Bachelor's degree or equivalent work experience in a related field.
• 5+ years direct experience.

Nice-to-haves

• Strong leadership profile and excellent negotiation skills.
• Knowledge of Microsoft Access.