Sr. Manager Business Ops and Reporting

$99,300 - $216,040/Yr

PayPal - Austin, TX

Full-time - Senior

Hybrid - Austin, TX

Credit Intermediation and Related Activities

About the position

The Senior Manager will oversee the implementation and management of the OKR (Objectives and Key Results) framework for the North America Small and Medium Business (NA SMB) market at PayPal. This role is essential for ensuring alignment within the team, tracking progress, and facilitating continuous improvement. The Senior Manager will also be responsible for developing departmental operating rhythms and fostering a culture of transparency and accountability.

Responsibilities

• Develop and manage departmental operating cadences.
• Manage the setup and execution of department-wide OKRs.
• Track progress against established OKRs and report on performance metrics.
• Facilitate regular cadences for progress reviews, addressing any blockers that arise.
• Manage the process cascading and reporting OKR progress at executive levels.
• Collaborate with team members to identify and implement tactics to enhance OKR progress.
• Adjust OKRs as necessary based on team feedback and changing priorities.
• Provide training and support to staff on the OKR framework and best practices.
• Foster a culture of transparency and accountability within the department.

Requirements

• Bachelor's degree in Business, Management, or a related field.
• 7 - 10 years experience in consulting, business operations, or project/program management.
• Proven experience in managing OKR frameworks or similar goal-setting methodologies.
• Strong analytical skills and experience with performance tracking.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team environment and facilitate productive discussions.
• Proficiency in project management tools and software.

Benefits

• Flexible work environment
• Employee shares options
• Health insurance
• Life insurance
• Dental insurance
• Vision insurance
• Annual performance bonus
• Equity options