Sr. Manager, Change Management

McDonald's - Chicago, IL

Full-time - Mid Level

Chicago, IL

Food Services and Drinking Places

About the position

At McDonald's, we recognize that proper Change Management is a critical success factor for our growth. We are rethinking how we support Change through the formation of a McDonald's Change Center of Excellence (COE). The Change COE partners with leaders to enable the human side of transformation, ensuring that our people adopt the changes necessary for the long-term success of our business. As a member of the Change COE, you will be part of a team that is building something new and innovative. Success in this role requires being a seeker of innovation, a self-starter, and a collaborative strategic partner for our customers. We are committed to providing you with the tools to take advantage of the growth opportunities we are excited to offer. This role is ideal for someone who has led global transformation efforts in large, matrixed organizations and has experience in supply chain-related transformation efforts. The Sr. Manager, Change Management, will be responsible for managing a portfolio of Change programs for Supply Chain within the Enterprise. This role will oversee the progress of low to medium complexity change programs, maintain alignment and integration with key stakeholders, drive change intake discussions, and contribute to the development of change capabilities. The Change Partner can also be deployed to change programs within their alignment. This position reports to the Sr. Director - Change COE Lead within the Global People function.

Responsibilities

• Drive Adoption with One McDonald's Way of Doing Change by maintaining an understanding of Change and its contribution to broader McDonald's strategy and priorities.
• Work with functional business partners to intake, scope, and deliver Change support requests related to functional/market alignment.
• Advise and coach functional leaders on key Change Management decisions to ensure alignment with McDonald's Change methodology.
• Facilitate delivery of Change leveraging McDonald's Change framework, methodology, and resources.
• Partner to perform/assess stakeholder and change impact analysis, identifying potential project impacts/risks.
• Collaborate with stakeholders to gather and incorporate feedback on value realization inputs/outputs such as KPI development & measurements.
• Lead or participate in change management projects as needed.
• Leverage the power of Center of Excellence partners for subject matter expertise.
• Understand business priorities and translate them into high-impact Change programs.
• Provide change management, training, and development as needed on Change practices.
• Act as a coach and mentor to develop junior resources and establish a collaborative and inclusive culture in the COE.
• Support the growth of Change knowledge across the Enterprise by gaining understanding of Change Framework and supporting training of partners, practitioners, and business leaders.
• Provide input, document requirements, and support the design and delivery of training programs with internal and external partners.

Requirements

• Bachelor's degree in business management, human resources, or related field required.
• Master's degree in business management, human resources, or related field preferred.
• Advanced level project, portfolio, and change management skills.
• Comfort with Word, PowerPoint, and collaborative technologies; high Excel proficiency is required.
• Minimum of eight years of experience in Change management required.

Benefits

• Sabbatical program
• Tuition assistance
• Flexible work arrangements
• Hybrid work model
• State-of-the-art headquarters in downtown Chicago