Sr. Manager, Commercial Training

Agios Pharmaceuticals - Cambridge, MA

Full-time - Senior

Cambridge, MA

Chemical Manufacturing

About the position

Agios Pharmaceuticals is searching for a dynamic Senior Manager, Commercial Training, to join our Commercial Execution and Operations team. The Senior Manager, Commercial Training will be responsible for supporting the execution and implementation of the Commercial Training Plan supporting our mission, vision, and key business priorities. The Sr. Manager of Commercial Training will support the development and delivery of various Commercial Training initiatives supporting the Market Access department. Agios' Market Access department includes team members in National Accounts & Distribution and the Patient Access and Support Program which consists of Patient Support Managers (PSM) and Clinical Nurse Educators (CNE) teams.

Responsibilities

• Collaborate with Market Access leadership to identify skill gaps within each team's core competencies, including areas such as customer engagement, CRM system implementation, product and disease knowledge, account management, and negotiation skills.
• Develop and deliver training materials in a multifaceted approach to enhance organizational execution and support Market Access strategy.
• Collaborate with PSM/CNE Managers to ensure key SOP / Work Instruction (WI)/ Job Aid (JA) standards match job roles and responsibilities and are adjusted with appropriate approvals.
• Manage and administrate the LMS System (Compliance Wire) for the Market Access organization including uploading and testing content, creating user groups and managing reporting within the system.
• Supervise and track completion of all Market Access team training courses, including credentialing, licensing requirements and pharmacovigilance.
• Support the ongoing development, implementation, review, and revision of all Market Access training materials ensuring the most recent version is active and being used.
• Support the new hire Market Access onboarding process for CNEs, DNAs, PSMs and CNE/PSM managers.
• Serve as a trusted advisor to identify and prioritize Market Access objectives for POA, Launch, and Market Access Meetings, and to design and deliver training that addresses these needs effectively.
• Manage and coordinate all logistical support for both virtual and in-person training events, including POA, Launch, and Market Access meetings.
• Facilitate both live and virtual training and informal/formal presentations to Market Access leadership, internal and field teams.
• Design and deliver train-the-trainer programs to ensure consistent execution of training content.
• Foster strong cross-functional relationships within the Agios organization to promote collaboration and teamwork.
• Act as project lead for ongoing training initiatives.
• Work closely with internal and external resources to identify needs and develop or acquire content and solutions.
• Serve as a project manager to support key initiatives across the Market Access organization, ensuring progress and impact by leveraging synergies, identifying interdependencies, and preventing duplication of efforts.
• Develop processes for capturing, cataloging, and disseminating key lessons learned from initiatives, with a view toward helping propagate best practices throughout the organization.
• Work at a strategic level with Market Access and Commercial Execution leaders to drive consistency and alignment between strategic priorities and communications to Market Access team.

Requirements

• Bachelor's degree required.
• 8+ years in pharma/biotech industry, rare disease experience preferred.
• 5-7 years within commercial organization of pharma/biotech, preference for patient/nurse support and market access experience.
• 3-4 years of experience in Learning and Development/Training; preference for patient services or market access training.
• Strong understanding of the prescription access process, navigation of health care systems, insurance plans, payer trends, and internal/external patient and financial assistance programs.
• Knowledge of applicable regulations and standards affecting pharmaceutical specialty products specifically related to Market Access teams/programs.
• Possess a process-oriented mindset to ensure Training records and procedures are kept compliant.
• Solid project management skills, vendor management and results orientation.
• Experience administrating a Learning Management System.
• A strong team player that has a partnership and collaboration mindset and is solution oriented.
• Attention to detail and the ability to work independently, within a multi-disciplinary team, as well as with external partners and vendors.
• Strong written and verbal communication skills.

Benefits

• Deliberate Development. Your professional growth as one of our top priorities.
• Flexibility. We're all about individual needs. We embrace different perspectives, work styles, health and wellness approaches, care of families and productivity.
• Premium benefits package. We invest in the health, wellbeing and security of our people with a premium benefits package that is well-rounded and flexible to help meet the varied personal and professional needs of every member of our team.
• Competitive performance-based compensation. This includes both short- and long-term incentives that are connected to our business strategy.
• Psychological safety. We support an environment of fearlessness. We want you to share your ideas, speak candidly and take data-informed risks to help push the boundaries.
• Commitment to diversity. We strive to foster a welcoming workplace where everyone can thrive. We're continuously looking to improve the inclusivity of our workforce.
• Commitment to community. We're an active participant in the communities that surround us - the communities where we live, and the community of people and their loved ones in need of better treatment options for conditions that are often overlooked.