Varian Medical Systems - Palo Alto, CA
posted 4 months ago
As the Sr. Manager of Continuous Engineering at Varian, a Siemens Healthineers Company, you will play a pivotal role in overseeing a team of both on-site and off-site engineers. Your primary responsibility will be to ensure alignment and collaboration among cross-functional teams to address post-market engineering issues promptly. This position is crucial in supporting the development and delivery of efficient oncology solutions, contributing to our mission of creating a world without fear of cancer. In this role, you will manage and provide product support engineering resources, facilitating communication between design and development teams during new product introductions. You will oversee the generation of service requirements, service plans, and all associated documentation necessary for new product service. Additionally, you will coordinate installation and service support during product rollouts, ensuring that feedback is effectively integrated into subsequent releases. Your responsibilities will also include providing management support to field engineers and technicians who are involved in diagnosing, troubleshooting, and repairing complex electro/mechanical equipment and software systems. You will manage escalations when first-line and second-line support fails to resolve issues, ensuring that design and reliability problems are reported to the appropriate engineering teams. Furthermore, you will oversee the production of all product-related service technical documentation and ensure effective communication with the field service organization. This position requires full access to VMS client sites, necessitating compliance with various Vendor Credentialing requirements. You will be expected to lead with confidence, demonstrating effective interpersonal skills while fostering a culture of inclusivity and collaboration within your team and across the organization.