Sr Manager, Customer Service - Greenville, SC

Hubbell - Greenville, SC

Full-time - Senior

Greenville, SC

Electrical Equipment, Appliance, and Component Manufacturing

About the position

The Senior Customer Service Manager at Hubbell Incorporated is responsible for overseeing the customer service activities of the company, including training, staffing, and planning. This role involves determining the future direction of the customer service group, developing staff capabilities, and ensuring high-quality service delivery. The manager will also handle high-visibility customer service requirements and coordinate with other management personnel to meet extraordinary needs.

Responsibilities

• Define the future direction and customer service requirements of the organization to meet changing customer expectations.
• Train and coach the staff in new skills tailored to the customer base's needs.
• Measure and manage staff performance in key indices for continuous improvement.
• Assist in meeting unusual customer requirements by coordinating management resources.
• Liaise with Marketing, Technical Service, and Pricing to develop efficient processes for exceptional service.
• Prepare and present management reports on operations and future plans to inform personnel and build support for projects.
• Act as the main point of contact for SAP SD functional area, communicating procedural changes and business-related issues.
• Monitor the order entry process and ensure purchase orders meet requirements before entry.
• Discuss important transactions with REPs, RSMs, VP Sales, and VP/GM.
• Approve Return Goods Authorizations, Warranties, and Credits within guidelines.

Requirements

• Bachelor's degree with 10 years of industry experience.
• Strong SAP skills and experience.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office and other PC applications.
• Strong problem-solving skills, able to identify and resolve issues timely.
• Project management skills, including developing project plans and coordinating projects.