Sr. Manager, Data Governance Sales Operations

$148,200 - $239,800/Yr

Palo Alto Networks - Plano, TX

Full-time - Manager

Hybrid - Plano, TX

Professional, Scientific, and Technical Services

About the position

The Sr. Manager, Data Governance Sales Operations at Palo Alto Networks is responsible for leading the Service Desk Team that manages account, territory, and sales crediting data requests. This role focuses on ensuring data accuracy and reliability, managing escalations, and driving process improvements across various functions. The position requires collaboration with multiple teams and involves monitoring key metrics, conducting audits, and maintaining training programs.

Responsibilities

• Manage the Service Desk Team and ticket queue responsible for account, territory, and sales crediting data requests in SFDC
• Serve as the primary escalation point for data discrepancies, service requests, and any other general inquiries
• Function as a player coach, working alongside the team for complex or highly technical requests to ensure accuracy and efficiency and reduce backlogs
• Monitor and track key team metrics to build and maintain SLA standards and policies
• Administer monthly audits and reports to ensure data accuracy and completeness
• Work cross functionally with the Data Integrity and Policy team to drive process improvements
• Perform weekly updates and provide guidance on team deliverables to identify process/policy gaps
• Maintain a training and onboarding program with documentation for incoming headcount
• Coordinate with different stakeholders to perform ad-hoc investigations for data insights/update/reports
• Assist in organizing and implementing new policies driven by the Go-To-Market team in SFDC
• Assist in other Data Process Initiatives such as quarterly account data refresh and annual fiscal year sales transition
• May be required to perform user acceptance testing or other activities around account management

Requirements

• Prior experience with data stewardship, governance, hygiene, and organization
• Prior experience in queue management, prioritization, and escalation resolution
• Comfortable translating between technical and non-technical audiences
• Comfortable working with large data sets, evaluating quality and accuracy, and systemically correcting data
• Motivated to drive key initiatives in data integrity
• Interest in coaching, training, and team building
• Detail oriented; Ability to manage multiple workstreams simultaneously
• Ability to pick up new tools, platforms, and business processes. Comfortable with starting from scratch and being able to design and/or document processes
• Organized, proactive individual that can operate independently in solving complex problems with little guidance
• SFDC knowledge is a must

Nice-to-haves

• ServiceNow and queue management experience is preferred
• Dataloader, workbench, or similar technical tool experience is preferred but not required
• SQL, SAP, and/or Tableau knowledge is preferred but not required

Benefits

• Competitive salary
• Restricted stock units
• Bonus opportunities
• Health insurance
• 401k plan
• Paid time off
• Flexible working schedule
• Professional development opportunities