Sr Manager, Digital Capabilities & Enablement Program

$107,400 - $178,900/Yr

Charles Schwab - Lone Tree, CO

Full-time - Mid Level

Lone Tree, CO

Securities, Commodity Contracts, and Other Financial Investments and Related Activities

About the position

The Sr Manager, Digital Capabilities & Enablement Program at Schwab is responsible for leading the development of critical marketing capabilities that enhance scale and efficiency. This role focuses on creating foundational elements such as unified data and taxonomy, vendor onboarding, and process optimization, while also leveraging generative AI and content supply chain ecosystems. The successful candidate will collaborate with technology teams, manage change effectively, and ensure stakeholder engagement throughout the project lifecycle.

Responsibilities

• Plan, orchestrate and deliver all aspects of assigned projects/capabilities focused on data, content management, and process capability improvements.
• Act as a bridge to tech teams, translating business needs into technology requirements for solutions.
• Develop, prioritize, and nurture a Marketing innovation learning agenda focused on use cases that accelerate scale and efficiency objectives, including Generative AI.
• Enable capabilities that facilitate the use of a unified taxonomy to enhance content organization and retrieval.
• Partner to streamline core Marketing processes and metadata collection from strategy through to creation, approval, publishing, performance, and retirement.
• Actively seek and incorporate requirements and feedback from stakeholders throughout the capability development lifecycle.
• Develop and execute change management plans to support stakeholders in adapting to new processes and technologies.
• Establish metrics to track program success and effectiveness of capability deliverables, using data insights to refine strategies and improve outcomes.
• Work closely with marketing, technology, advanced analytics and other departments to align on project goals and ensure successful delivery and execution of solutions.
• Stay updated on the latest trends in AI innovations, marketing technology and data management/privacy.

Requirements

• Proven experience in product ownership and/or project management, particularly in data and content management across a connected ecosystem.
• Experience with Schwab's marketing technology either as an associate or contractor.
• Demonstrated success in delivering complex programs with disparate stakeholder perspectives and needs.
• Strong understanding of taxonomy development, content creation & distribution and personalization techniques.
• Familiarity with AI tools and technologies applied in marketing.

Nice-to-haves

• Excellent communication and interpersonal skills to engage and influence stakeholders.
• Organized in self-management and in facilitating delivery of others.
• Strong problem-solving skills and a proactive mindset.
• Experience in change management processes is highly desirable.
• Knowledge of financial services industry preferred.
• Experience in remediating regulatory, policy and privacy issues a plus.

Benefits

• Eligible for bonus or incentive opportunities.