Sr Manager/Director, Customer Quality Engineering

$166,000 - $356,500/Yr

Micron Technology - San Jose, CA

Full-time - Senior

San Jose, CA

Computer and Electronic Product Manufacturing

About the position

The Sr Manager/Director of Customer Quality Engineering at Micron Technology is a senior leadership role responsible for driving customer technical engagements in the high-performance memory segment. This position involves leading a global team of customer quality engineers, building strong relationships with customers, and ensuring that Micron's products meet and exceed quality expectations. The role requires strategic decision-making and collaboration across departments to enhance customer support and drive continuous improvement in quality processes.

Responsibilities

• Build and sustain strong relationships with key decision makers in the customer's quality and engineering organizations
• Enable a relationship of trust and partnership with customers through technical excellence and a passion for excellent customer service
• Own and foster cross-department collaboration to align customer technical support
• Advise senior and executive management in relation to strategic decisions for technical customer support with timely and effective communication
• Provide technical leadership guiding the team on customer problem resolution on Micron products
• Drive problem-solving initiatives across the Global Quality/CQE organization
• Lead and optimize team performance by ensuring their understanding and use of training tools, service strategies, customer metrics, and other business processes
• Drive technical support to customers and the field sales teams by leveraging the expertise within Micron organizations
• Work closely with the customer to resolve their key concerns end-to-end (Qualification, HVM production and Field)
• Drive customer support excellence through metrics and processes and strive for continuous improvement
• Work with Quality Management System (QMS) team to set up standard customer audits
• Champion 'voice of customers' on quality within Micron

Requirements

• Master of Science in electrical engineering, computer engineering, software engineering, computer science or equivalent required
• 7+ years of people management experience
• 5+ years of experience in leading external customer facing communications
• Proven experience working with customers in understanding quality expectations, evaluating requirements, driving technical engagements and finding optimum solutions to complex customer challenges
• Strong technical experience in leading product quality, product development and/or field application engineering teams
• Proven ability to lead multi-functional teams; finding solutions to solve complex problems
• Excellent verbal, written, and customer communications skills

Nice-to-haves

• Firmware development, testing and validation experience
• Detailed knowledge of DRAM and NAND level device physics
• Cloud Systems and application-level experience, inclusive of one or more areas: Datacenter architecture, system design, component/system test and troubleshooting
• Customer/System integration experience with Storage and memory products

Benefits

• Choice of medical, dental and vision plans
• Income protection programs for illness or injury
• Paid family leave
• Robust paid time-off program
• Paid holidays