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Sr Manager, Enterprise Client Experience, Spectrum Enterprise
Spectrum - Greenwood Village, CO
posted 2 months ago
About the position
As a Senior Manager of Enterprise Client Experience at Spectrum Enterprise, you will lead a team of talented Pega developers to build and implement an enterprise-wide application aimed at fulfilling customer service delivery requests. This role focuses on ensuring a high-quality experience for clients by collaborating with various business stakeholders and managing a team of communication professionals. You will also be responsible for creating internal campaigns, establishing strategic plans for client communications, and fostering a client-centric culture within the organization.
Responsibilities
- Lead a team of developers to implement an enterprise-wide application for customer service delivery requests.
- Create and implement internal campaigns to provide insights into client experience and perceptions.
- Establish and maintain a strategic plan for external client communications to drive loyalty, satisfaction, and retention.
- Partner with Marketing and Branding teams to ensure consistency in brand messaging.
- Develop training and communications that promote a client-centric culture.
- Provide feedback on client issues to support process implementation.
Requirements
- Five or more years of client experience, client retention, or loyalty marketing.
- Seven or more years of marketing communications experience.
- Experience leading the development of effective marketing communications content and tactics.
- Bachelor's degree in marketing or equivalent experience.
- Knowledge of marketing best practices, trends, and techniques.
- Proficient in Microsoft Office.
- Strong copywriting, editing, communication, organizational, analytical, budgeting, and English communication skills.
- Detail-oriented with the ability to develop and execute effective marketing campaigns while managing a team.
Nice-to-haves
- Current or previous experience working with PEGA Platform 8.X
- Five or more years as a senior developer.
Benefits
- Comprehensive benefits that encourage work-life balance.
- Company support in obtaining technical certifications.
- Paid training and clearly defined paths for advancement.
